Margaryta Aliksandrenko

Summary:
I'm a results driven professional, with total 6 years of experience of working in Customer Support and Performance Marketing in international companies. I always focus on results and develop my negotiation skills. I have ability to multitask and flexibility in working hours. Motivated and passionate learner with organizing skills.
Responsibility is my priority in all aspects of my life.

Experience:

Skills & Abilities:

- Understanding of Agile methodologies;

- Understanding of SDLC and STLC;

-Testing Theory (test types, test cases, bug reports, check-list etc);

- Knowledge of  basic SQL requests;

- Understanding of API Testing (Postman);

- Understanding of CSS, HTML JSON;

- Understanding of client-server architecture;

- Understanding of Jmeter performance testing tool;

- Bugtracking tools (Jira,Trello);

- Experience in testing on websites while studying at Manual QA course;

- Windows, MS Office, Skype,Zoom,Discord,Slack,Email Agents, Databox, Google Sheets and a few other tools.

Support/Sales/Business Development Experience:

- CRM data management;

- Onboarding of the new clients;

- Support team in strategizing and helping to execute the building of businesses with new and existing partners;

- Various tracking systems working experiences (Affise,HasOffers etc.);

- Working with international partners all over the world;

- Understanding customer product issues by clarifying the customer's complaint;

-  Interaction between Development department, QA team, and other staff;

-  Collecting customers' feedback, analyzing customers' requests and needs;

-  Preparing and editing user manuals, how-to guides, FAQ etc;

-  Escalate financial questions (reports);

-  Prioritize and manage many open cases at one time.

Education
Odesa I Mechnikov National University, Physical Faculty, Alumna
2007-2012

Online Courses:

• Prometheus Certificate 'Основи тестування програмного забезпечення' issued by Lviv IT School,2022
• Computer school Hillel 'Manual QA',2022
• Google Digital Garage, 2018

Languages:

• Ukrainian – Native speaker
• Russian – Native speaker
• English – Upper-Intermediate
• Portuguese – Pre-Intermediate.