I'm an expert Customer Support Agent, experienced in a variety of projects of different caliber and idea, from travel to finance.
- I have worked with Jira, as well as multiple CRM systems, including Zendesk, Intercom, Freshdesk.
- I am highly adaptable and well familiar with fast-paced environments, confident in relying on my quick learning and analytical skills. Training is a breeze for me.
- Customer interactions often include reading between the lines - I am able to swiftly recognize the patterns and implications to increase customer satisfaction and improve team's productivity.
