Hi! I’m Ksenia - a support team lead, writer, and virtual assistant with over 10 years of experience in communication, client care, and structured problem-solving.I’ve spent the last few years managing a customer support department:✦ building processes,✦ writing internal documentation and guidelines,✦ training agents,✦ handling escalated cases,✦ improving response quality and tone of voice.I write clear, structured content - from help articles and templates to polite email replies. I’m fluent in Russian, English, and Estonian, and I understand the human side of communication.I can help with…
Viola, 16 years old, PolandLanguages:Russian — fluentUkrainian — nativePolish — C1–C2English — B2✍️ Skills:Writing articles, posts, and texts (in Russian, Ukrainian, Polish, English)Translating texts between four languagesRewriting and proofreading textsBasic SEO copywritingCreating product and service descriptionsFormatting and editing texts (Word, Google Docs)About me:Responsible, detail-oriented, and a quick learner. I enjoy working with languages and texts. I like doing tasks thoroughly and creating work that truly helps people. Open to urgent and small projects.
I translate texts from English to Ukrainian and Russian, and vice versa. I have a B2 level in English and C1 level in Ukrainian and Russian.
I work carefully and do not rely on machine translation. For me, it is important not just to translate words, but to convey the meaning and make the text sound natural for the reader.
I work with simple texts such as articles, posts, descriptions, and educational materials.
I am responsible, meet deadlines, and stay in touch throughout the work process.
I am currently gaining experience and open to small projects.
КРАТКОЕ РЕЗЮМЕ НАВЫКОВ
1. Контент и Лингвистика (8 Языков)
* Иностранные языки: Свободное владение и перевод текстов на Английский, Испанский, Итальянский, Немецкий, Польский, Украинский, Французский языки.
* Тексты и Копирайтинг: Написание статей, нейминг, слоганы, сценарии, а также редактура, корректура и работа с AI-обработкой текстов.
* Творческое письмо: Опыт в написании стихов, песен и прозы.
2. Медиа и Дизайн
* Видео и Фото: Комплексная Обработка видео и Обработка фото (монтаж, ретушь, подготовка к публикации).
* Графический дизайн: Разработка Баннеров, Логотипов и создание Дизайна…
