It is necessary to develop a chatbot that should perform 3 main tasks:
- guide a person through certain steps to register for rehabilitation
- the ability to evaluate the work of the medical center
- leave feedback
Approximate structure:
First branch:
Registration for treatment
1. Choose which category the patient belongs to (IDP, military, spouse does not apply)
2. Field for full name
3. Field for phone number
4. After providing the number — our information regarding the documents that need to be obtained before starting rehabilitation.
4. Then samples of documents
5. Field for clarifying questions and links to social networks.
Second branch:
Leave feedback
1. Field for feedback text
2. Thank you for the feedback.
3. Field for clarifying questions and links to social networks.
Third branch:
Evaluate the work
1. Very good
1.1 Thank you for the evaluation.
2. Satisfactory
2.1 Text message asking to write what was lacking to give a better rating.
3. Poor
3.1 Text message asking to write the reason for such a poor rating
This is the main thing we need. It is preferable that this is not a dry text, but a bit diluted with pictures. We provide an approximate structure - we would be happy to receive your suggestions for forming a better structure.