Integration of Messengers in CRM B24 Cloud
Number of customers: +- 5000, new and old are added every day.Communication history has been at least a year, for some customers more than 2-3 years.We use CRM Bitrix 24 enterprise .eu, cloud (we are looking for an alternative instead of product growth).In CRM, we are working with customers (sales, debit, complaints, etc.).Problems to be solved: Messengers' correspondence does not get into the customer cards in B24.Managers cannot quickly see the entire history of customer interaction in one place.Some customers may be in communications with other operators, for example, the first operator and the second and if the customer has addressed one operator (in chat) and then wrote to the second operator in the other chat - then the history of these communications is not recorded in one local and the old customers are lost in messengers, you can not notice if a customer has deleted in case of changing the contact person the customer card is not updated by a new number (the person goes with his own phone and the new person does not get in communications)there are all customers have fields of identification in the card (e.g., the phone number) we do not use bots to automatize the work.
The goal of the consultation is to resolve the problem moments, understand the options of their solution and the necessary resources.agree on the conditions of implementation.
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