About the business: An operating hotel chain in Kazakhstan: 5 owned locations + 1 franchise location.
What needs to be done:
1. Set up the structure: Divide access rights. Franchisees see only their data, the network management sees everything.
2. Set up CRM: Create two separate funnels - for room bookings and for franchise sales.
3. Connect channels: WhatsApp and IP telephony and services. Set up the distribution of requests to the administrators of the necessary locations and franchise sales managers separately.
4. Automation: Robots for monitoring check-ins/check-outs and auto-templates for messages to clients in WhatsApp.
5. End-to-end analytics.
6. Handover: System check + short video instruction for staff.
