One of the employees cannot access the remote desktop.

I need remote assistance to reinstall Windows via a call with screenshots and demonstration. When rebooting the system with the USB drive inserted and pressing F4 to switch to USB reading mode multiple times, the system did not open the USB drive and just loaded Windows. In cases where the USB did load, after selecting the region in the menu and pressing the next button, everything crashed and it still loaded the regular Windows. After that, the USB drive was selected as a priority in the boot menu in the BIOS. I managed to reach the version selection of Windows and start the installation. During the installation process, after 60%, an error occurred while installing Windows. I repeated the same steps from the beginning and the window appeared "It seems you have started an update and performed a boot from the installation media. If you want to continue the update, remove the media from your computer and click "Yes". If you want to perform a clean installation, click "No". After pressing the "No" button, the system reboots and this window appears again. At this point, the system is stuck in a loop. I don't want to go into the BIOS and dig around myself. I need someone who understands what they are doing and can help solve this problem. Please do not write to me if you plan to help using neural networks. I need a specialist, not a prompt maker.

Looking for an experienced Linux System Administrator / DevOps to diagnose the causes of periodic crashes of the online store. It is necessary not to temporarily eliminate the symptoms, but to find the root cause of the problem, explain it, and propose an optimal solution.What is known The online store has been operating for over 15 years. Linux server. PHP 5.6. MySQL. OPcache is enabled. SSH access is available. Access to the hosting panel is available. Access to logs is available. Server load graphs have been added.Symptoms Periodically: the site stops opening; errors occur: 503 Service Unavailable; HTTP 508; Client.Timeout exceeded while awaiting headers; the response time of the site sometimes increases to 8–11 seconds. Sharp peaks in CPU, memory, and Entry Processes are observed in the load graphs. No critical errors were found in the available PHP logs.Required to conduct a full diagnosis; to find the root cause of the problem; to identify the bottleneck; to explain the cause of the crashes; to propose an optimal way to eliminate it; to perform the necessary work after approval.Mandatory experience Linux; SSH; Apache / Nginx / OpenLiteSpeed; PHP; MySQL; server performance optimization; finding the causes of periodic crashes and high load.Before starting work, please answer How many years have you worked with Linux servers? Have you had experience in finding similar problems? What tools do you plan to use for diagnosis? Have you worked with old PHP projects (PHP 5.x)? What is the cost of the initial diagnosis? What is your hourly rate for further work (if needed)? When can you start? Please do not send template proposals. In your response, briefly describe what you will check first. If the problem is successfully identified and resolved, I am ready for long-term cooperation in server administration and development.