Experienced Content Manager / Support Architect: Content, Knowledge Base, and Smart Instructions
562 USD 
We are looking for a competent content manager for the final filling and preparation of the support system for the P2P yacht rental platform — CharterBnB.com. Your task is to create the "face" of the platform through benchmark listings and ensure complete user autonomy through a system of smart guides. Work through Business Safe (you must have a sole proprietorship).
We need an AI-driven content manager who works quickly. If you do not understand what GitHub (Pull Request) is and are not ready for strict quality checks from a QA-engineer — do not waste your time.
What needs to be done:
- Filling the "empty restaurant" (80 benchmark listings): Creating and publishing 50 premium yacht listings and 30 realistic crew profiles. All content must be in English in the style of Marine Voice.
- Knowledge Base: Writing and formatting the sections "Trust & Safety" and "Yacht Academy". Important: strict adherence to legal "red lines" (no promises of insurance or refund guarantees).
- Smart instructions (Scribe/Tango): Creating 20+ visual step-by-step guides (how to create a boat, how to find a crew, how to pay, etc.) through browser extensions for generating guides.
- Geographic coverage: Distribution of listings across key regions (Greece, Croatia, Turkey, Italy, Spain) to create a global presence effect.
Our stack:
- WordPress, JetEngine (Forms/Listings), Scribe / Tango, GitHub, WPMerge.io.
How we work:
- Priority: Block 6 is performed as a primary stage, strictly before the start of localization and SEO.
- GitHub First: All changes in templates or article formatting are recorded in the repository. Direct editing on the live server is prohibited.
- Verified by QA: The result (quality of texts, absence of "garbage", formatting) is checked by the tech lead and QA engineer.
Payment: 100% through Safe (Escrow) after the publication of all 80 listings, implementation of 20+ smart instructions, and confirmation of the result by the team.
Detailed terms of reference will be provided after a short interview.
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20 days562 USD
1370 1 0 20 days562 USD
Hello!
I have reviewed your task description and approach to work — the "GitHub-first + QA verification" format is completely clear and seems like the right approach for quality control and scaling.
I have experience working with WordPress (specifically with structured content through JetEngine) and understand how important it is to adhere to clear logic, structure, and consistency of content. I also take into account the stylistics (in your case, "Marine Voice") and pay close attention to legal restrictions in sections like Trust & Safety.
Regarding your process:
— GitHub (Pull Requests): I have worked with version control systems, understand the logic of PR and review
— QA verification: I am comfortable working with feedback and revisions to the required quality level
— Mass content creation: I can create structured, quality content without "fluff" and template-like writing
I can take on:
— creating quality yacht listings and user profiles
… — preparing and formatting the Knowledge Base (taking into account requirements and restrictions)
— creating step-by-step instructions through Scribe / Tango
— logical distribution of content by regions for the effect of real presence
I understand that Block 6 is a basic stage, and I am ready to focus on it first and foremost.
I am ready to go through a short interview and discuss the details.
Best regards.
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35 days562 USD
411 6 1 35 days562 USD
Hello! I am an experienced Content Manager and Support Architect with over 5 years of working on knowledge bases and smart instructions. I am ready to develop and optimize content, the structure of the knowledge base, and interactive guides to enhance support efficiency.
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