Website functionality issues
78 USD There is a problem with the website's performance; the pages load normally at times, and then take 10 seconds, and this happens continuously in cycles for a week. Initially, the site started showing server errors, as it seemed the issue was with the server load. We purchased a better droplet on digital.ocean - "Basic x Premium AMD x 2 vCPUs x8 GBx100 GBx 5 TB"
It didn't help. We bought a Pro plan on cloudflare and configured almost everything there; it seemed to help at first, but then the freezing returned. Cloudflare shows a large number of unique users, around 700 - 800 per hour, while GoogleAnalytics shows 10. We need to set up an exception on cloudflare - "Super Bot Fight Mode specifically Definitely automated traffic" for protection. Without exceptions, some functionalities of the site do not work. If there is no change after the configuration, we will need to look for the cause further. I have attached screenshots of CPU load from digital.ocean. The site has PayPal and authorize.net.
When payments are made, notifications about the sale and a message to the buyer about the purchase should come through. Also, the order status in the admin panel should change to paid. Without exceptions and when "Definitely automated traffic" is enabled, this stops working.
In general, the first task is to configure exceptions in cloudflare, and payment will be made for this.
Applications 2
Client's review of cooperation with Yevgeny T.
Website functionality issuesThank you, everything worked out, I recommend!
Freelancer's review of cooperation with Dmitry Bulgakov
Website functionality issuesThank you for your cooperation! Feel free to reach out if anything comes up.
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1 day45 USD
6061 316 0 1 1 day45 USD
Good day, I can help solve the problem, I need access to the server from you, if you have any questions, feel free to ask.
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2 days89 USD
4188 46 0 2 days89 USD
I can quickly solve your task: I will set up the correct exceptions in Cloudflare for Super Bot Fight Mode to maintain the operation of PayPal and Authorize.net (notifications, order status changes, emails to clients) while blocking "Definitely automated traffic." After that, I will conduct a check — if the issue with freezes persists, I will find and eliminate the root cause on the server or in the site configuration. You will receive a properly functioning site without failures and with all payment functionality preserved.
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2 days223 USD
307 2 days223 USD
Hello.
I have extensive experience in optimizing website performance and configuring Cloudflare for complex cases where security settings interfere with critical site functions. Judging by your description, the issue is likely related to the Super Bot Fight Mode in Cloudflare blocking legitimate callbacks from PayPal and Authorize.net, which explains the failures in updating payment statuses. I can carefully configure custom exceptions and firewall rules in Cloudflare to ensure active automatic traffic filtering, allowing trusted payment gateways and core functions to operate smoothly. Additionally, I will analyze server load patterns and traffic logs to determine whether the cause of the performance drop is malicious traffic or misconfiguration. If necessary, I can also optimize server-level settings and implement monitoring for long-term performance stabilization. My goal is to ensure the seamless and secure operation of your site, as well as the reliable functioning of all payment notifications and admin updates.
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