The goal is to create an AI assistant manager based on some solution (for example, Smart Sender – which we are currently using) that will consult our clients in Telegram, WhatsApp, and Viber using artificial intelligence, such as the ChatGPT API.
Currently, we have three channels (Viber, Telegram, Whatsapp) connected to the Smart Sender service, which generally performs its task well. But we need a "smart" bot that can:
– answer informational questions about the store's operations: whether the store is open, what payment methods are available, what delivery options are available;
– provide information on a specific product if the client specifies the product they are interested in;
– suggest products based on the client's request: for example, find a scooter for a 6-year-old child by analyzing the assortment and offering a selection.
For this, as I understand, a database will be required (we currently have a product database in mySQL).
We need consultation and implementation by a person with experience in building AI assistants for online stores that can not only answer simple questions but also work with the product database.