Create a chat-bot
To let the customer understand that we are alive, we will consider his treatment as soon as we can.Tool- message-automatic response by type:Hello, write, we will all read.Next - at work time, a living moderator-man enters into work and begins to communicate.The dialogue ends with the button Finish the dialogue.Function:Welcome text-autodeterminationRedirect - notification to the moderators A chat is open to individual customers until you click Finish the dialogue the moderators themselves decide the priority of processing the dialogue.The user writes in the search line the name of our bot / read the quar code (in any way it falls into the telegram bo and falls into the bot.It falls, receives a greeting message with the text Discover, we listen and pay attention, write everything you want.As soon as the user writes and sends the answer text/touch the button possible, the contact chat is re-addressed to the moderator.The moderator opens in the same chat (without switching to a person) dialogue with the client, they also communicate there.At some point either the moderator or the buyer presses Finish the dialogue, the dialogue is closed.After the dialogue is closed, for the bot there is no difference, the client is contacted again or not, when the bot is contacted again, the bot will send him a welcome message, see.Section 1.We listen, we listen, we write everything we want.If 5 clients are addressed at the same time, the moderator receives 5 notifications at the same time, they are not lost, the moderator sees them all and decides on which to respond first.They are kept and hanged until they are treated.
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