### 1.1. Key Concept of the System
The system must perform two main functions:
#### 1. Client Communication Analysis
The AI assistant must automatically analyze all communication in Telegram groups and understand the context of the conversation.
In particular, the system should:
- determine the essence of the client's request;
- identify open and unresolved questions;
- assess the urgency of requests;
- detect risks and potentially problematic situations;
- monitor the fulfillment of agreements;
- track employee promises and their fulfillment;
- control the quality of communication by managers;
- record important events and agreements;
- create a structured history of interaction with the client.
#### 2. Providing Quick Feedback to the Client
The system should act as a first-line AI support assistant and provide responses to the client faster than a manager can manually.
The AI assistant must:
- automatically respond to typical client inquiries;
- provide information on product availability;
- communicate prices and commercial information according to set rules;
- inform about the status of invoices, payments, and shipments;
- provide reference information and contacts;
- confirm receipt of client requests;
- inform about the estimated processing time of the request.
For complex or non-standard situations, the system should:
- automatically forward questions to the responsible manager;
- inform the client that their question has been forwarded for processing;
- monitor the response speed of the manager;
- notify the supervisor in case of a delayed response or the emergence of a risky situation.
The main goal is to provide the client with quick and quality feedback while maintaining the supervisor's control over all client communication.