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Implemented and configured the Asternic Call Center Stats module on Asterisk + FreePBX to monitor call center operations, queues, and agents. Set up data collection and visualization of call statistics, analyzed agent workload and call handling efficiency. Automated reporting and notifications to quickly respond to high loads and improve customer service.
Work details
Added 13 February
222 views
Freelancer
Oleksandr Berezhnyi
Ukraine Kyiv
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Available for hire Available for hire
On the service 5 months