B24 distributor of leading shoe manufacturers
Client Management & CRM
Before meeting with us, the customer had long negotiations with another company, for the customer there was no understanding of the result.After seeing our advertising on the internet, the customer contacted us.Initially, the task was only to develop the box version of Bitrix.The customer was interested in our experience and individual approach to each project, no matter the big or the small.The following tasks that have been assigned by the customer:
1) the possibility to see narrow places in the sales.2) unite customers into one understandable base and track orders in Bitrix.First of all, the problem of the layout of the box version was solved.Secondly, the problem of the sales department was resolved.The Director of the Company took the course Effective Manager.During the implementation work was carried out:
1 .Setup of the Biriks24 portal:
• General settings of the portal;
• Implement a system of management of tasks and events;
• Set up 2 automated multi-walls in CRM Bitrix24;
• setting access rights, references in the SRM;
• Adjusting the typical filters of Lids, Seller, Del;
• Configuration of access rights, user fields, requests;
• Connecting the application “New Postal Control”;
• Connecting the service to send SMS messages;
• connecting the widget to the site obuff.ua with communication channels;
• Connecting open lines to Bitrix24 (Viber, Telegram, Facebook: Message, Facebook: Comments, Instagram).2ndThe built-in external application in the transaction card that shows the customer's order by CMS:BUS
ThreeConnected to the IP telephone Kievstar.4 .After all the arrangements, a group training for staff was carried out.
1) the possibility to see narrow places in the sales.2) unite customers into one understandable base and track orders in Bitrix.First of all, the problem of the layout of the box version was solved.Secondly, the problem of the sales department was resolved.The Director of the Company took the course Effective Manager.During the implementation work was carried out:
1 .Setup of the Biriks24 portal:
• General settings of the portal;
• Implement a system of management of tasks and events;
• Set up 2 automated multi-walls in CRM Bitrix24;
• setting access rights, references in the SRM;
• Adjusting the typical filters of Lids, Seller, Del;
• Configuration of access rights, user fields, requests;
• Connecting the application “New Postal Control”;
• Connecting the service to send SMS messages;
• connecting the widget to the site obuff.ua with communication channels;
• Connecting open lines to Bitrix24 (Viber, Telegram, Facebook: Message, Facebook: Comments, Instagram).2ndThe built-in external application in the transaction card that shows the customer's order by CMS:BUS
ThreeConnected to the IP telephone Kievstar.4 .After all the arrangements, a group training for staff was carried out.