Development of a multilingual chatbot on the Crisp platform
Project goal:
Creation of a multifunctional chatbot on the Crisp platform for automating communication with clients. The bot was to include a multi-level menu, support for multiple languages, filters, and other features to enhance user interaction.
Main functions of the bot:
Multi-level menu:
More than 10 submenu cards created for various interaction scenarios.
Each menu configured to perform specific tasks, such as answering frequently asked questions, providing information about services, etc.
Support for multiple languages:
Language switching configured in the bot for user convenience.
Each menu and message adapted to the selected language.
Filters and automation:
Filters added for automatic distribution of user requests.
Automatic responses configured based on keywords and other parameters.
Backup:
Project backup created to ensure data security.
Instructions for restoring the bot provided to the client in case of need.
Recommendations for improvement:
Weaknesses of the Crisp platform identified and recommendations provided for their elimination.
Advice given on connecting AI to enhance the bot's functionality.
Technical details:
Platform:
Crisp platform used for creating and configuring the bot.
Project complexity:
The project involved working with a large number of menus, filters, and multilingual support.
Deficiencies of the platform identified and corrected, allowing for improved bot performance.
Advantages of the solution:
Automation: Reduced workload on operators due to automatic responses and filters.
Flexibility: Multi-level menu and support for multiple languages provide convenience for users.
Security: Project backup created, allowing for quick restoration of the bot's operation in unforeseen situations.
Recommendations: Useful advice provided for further improvement of the bot, including connecting AI.
Client feedback:
"Excellent work! Everything is done. Explained even how my system works. Helped set up even what was not in the technical assignment! Highly recommend! A professional in their field!"
Hashtags:
#Crisp #ChatBot #Automation #MultilingualBot #Filters #Backup #Freelance #Portfolio
Creation of a multifunctional chatbot on the Crisp platform for automating communication with clients. The bot was to include a multi-level menu, support for multiple languages, filters, and other features to enhance user interaction.
Main functions of the bot:
Multi-level menu:
More than 10 submenu cards created for various interaction scenarios.
Each menu configured to perform specific tasks, such as answering frequently asked questions, providing information about services, etc.
Support for multiple languages:
Language switching configured in the bot for user convenience.
Each menu and message adapted to the selected language.
Filters and automation:
Filters added for automatic distribution of user requests.
Automatic responses configured based on keywords and other parameters.
Backup:
Project backup created to ensure data security.
Instructions for restoring the bot provided to the client in case of need.
Recommendations for improvement:
Weaknesses of the Crisp platform identified and recommendations provided for their elimination.
Advice given on connecting AI to enhance the bot's functionality.
Technical details:
Platform:
Crisp platform used for creating and configuring the bot.
Project complexity:
The project involved working with a large number of menus, filters, and multilingual support.
Deficiencies of the platform identified and corrected, allowing for improved bot performance.
Advantages of the solution:
Automation: Reduced workload on operators due to automatic responses and filters.
Flexibility: Multi-level menu and support for multiple languages provide convenience for users.
Security: Project backup created, allowing for quick restoration of the bot's operation in unforeseen situations.
Recommendations: Useful advice provided for further improvement of the bot, including connecting AI.
Client feedback:
"Excellent work! Everything is done. Explained even how my system works. Helped set up even what was not in the technical assignment! Highly recommend! A professional in their field!"
Hashtags:
#Crisp #ChatBot #Automation #MultilingualBot #Filters #Backup #Freelance #Portfolio
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