Worked as an operator in the Telegram chat of an online store. Responded to customer questions, assisted with order processing, provided basic technical support. Auto-reply templates are enabled, average response time — up to 2 minutes.
Languages: Ukrainian, Russian, basic English.
Tone of communication — polite, friendly, quick.
Tools used: Telegram, Google Sheets, CRM.
Languages: Ukrainian, Russian, basic English.
Tone of communication — polite, friendly, quick.
Tools used: Telegram, Google Sheets, CRM.