Customer Support Specialist

At Brokermint, we strive hard to make complicated things easier and more delightful. Today, we accomplish this by helping real estate businesses simplify their operations through the use of our revolutionary new office management tool.

Brokermint is a young company - 3.5 years old, founded in San Diego, California

Area of Business: B2B solution for real estate brokers, SaaS

Geography: USA, 50 states 

Clients: 500 clients 

Financial results: positive cash flow 

We are looking to extend Customer Support wing in UA office

As an Customer Support Rep on the Support team, you will work with US peers to help clients use the Brokermint platform and grow their business. You will be assisting them and ensuring they have a great experience and are successful in their adoption of our SaaS solution.

RESPONSIBILITIES

• Work in partnership with US based Implementation Team to consistently deliver a seamless experience throughout the customer life-cycle.

• Collaborate with Implementation Team and assist with account setup, configuration, billing inquires and data import.

•  Help with post implementation (ongoing support), educate and help customers succeed with our product.

• Resolve customer requests via chat, email, or social media.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Demonstrate strong follow-through and consistently keep commitments and set expectations to customers.

• Own support metrics and problem-solve to constantly improve them.

• Run reports and conduct analysis to identify areas for improvement.

BENEFITS:

• Competitive Salary (starting from 750 USD + per month with growth opportunities) 

• The ability to work in a startup environment and develop support service from scratch

• The ability to contribute to an awesome product that helps support business 

•  3-month boot camp

• Opportunities for professional development and advancement

REQUIRED SKILLS:

•  3 years in customer service, technical support or client relations

• Fluent English (Advanced level)

• Analytical and process-oriented mindset

• Excellent communication and presentation skills

• Strong critical thinking and problem-solving skills

• Comfortable with technology and a willingness to learn more

• Job Type: Remote (You are required to work from home) / Full-time + Monitoring over weekends / US time zone