Objective
Dynamic and results-driven professional with a solid background in customer service, sales, and management. Seeking to leverage my skills and experience in a challenging role within a forward-thinking organization, contributing to its growth while pursuing continuous professional development.
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Current Position
The Right Guys & AMA Air (Las Vegas)
Customer Support + Marketing
- Efficiently manage customer service operations for plumbing and AC repair services.
- Ensure prompt and effective resolution of client issues, enhancing customer satisfaction.
- Coordinate with service teams to optimize response times and service quality.
- Manage a team to ensure high performance and client satisfaction.
- Oversee marketing strategies to attract new clients and retain existing ones.
Angel Broking
Client Relationship Manager
March 2020 - November 2020
- Managed and advised client accounts, leading to increased customer retention and satisfaction.
- Provided strategic investment advice tailored to individual client needs.
- Achieved high client satisfaction ratings through personalized service.
Kotak Mahindra Bank
Assistant Manager
March 2018 - November 2019
- Led a team to achieve and exceed branch sales targets.
- Developed and executed sales strategies, driving revenue growth.
- Conducted training sessions to enhance team performance and product knowledge.
TimesPro (Times of India Group)
Telemarketing Executive
May 2016 - January 2018
- Promoted specialized banking courses, driving a significant increase in student enrollments.
- Utilized advanced marketing techniques to effectively reach and engage potential students.
- Maintained a high conversion rate through persuasive communication.
Monarch Call Centre, Rajkot
Telesales Executive
May 2015 - January 2016
- Executed outbound sales campaigns, consistently meeting and exceeding sales targets.
- Enhanced customer engagement by building strong relationships and understanding customer needs.
- Collaborated with team members to refine sales scripts and strategies.
Qatar Airways, Ahmedabad International Airport
Assistant Supervisor
June 2013 - February 2015
- Supervised ground operations, ensuring compliance with airline standards and regulations.
- Managed passenger services to ensure smooth and efficient operations.
- Trained and mentored junior staff, improving overall service quality.
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Bachelor of Commerce (B.Com)
Harivandana College, Rajkot
Diploma in Aviation, Hospitality, and Travel Management
Jet Air Academy, Rajkot
Higher Secondary
Mews High School, Bhuj-Kutch
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- Social Media Marketing
- Digital Marketing
- Website Designing
- Team Management
- Customer Service
- Strategic Sales Planning
- Client Relationship Management
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- English: Fluent
- Hindi: Fluent
- Gujarati: Fluent
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- Certifications & Achievements
- N.C.C (National Cadet Corps): 3 Certificates
- Painting: Multiple Certificates
- Athletics: Certificate in a race organized by DivyaBhaskar, Bhuj
- Kotak Mahindra Bank: 4 Achievement Certificates
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- Traveling
- Painting
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- Smart Working
- Excellent Communication Skills
- Positive Attitude
- Team Player
- Leadership & Mentorship
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Date of Birth: 10/11/1994
Nationality: Indian
Gender: Male
Weight: 71 kg
Height: 5'8"
Eye Color: Black
Relocation: Open to relocation
