Serhii Zaharchenko

Thank you, Serhiy, for the project! Quality task setting, comfortable communication. I recommend for collaboration.

Everything started seemingly normally, but there were difficulties right from the beginning. I requested precise measurements, but instead, the client only sent photos of the tape measure, where the dimensions in millimeters were poorly visible due to the quality of the photos. He refused to provide exact numerical measurements, only sending photos. Accordingly, it was already clear that the measurements might not match.

Later, he sent a layout, but there were also gaps that needed to be considered. I asked for measurements based on the layout, but I couldn't get them for three days — those days happened to fall on the weekend, but I was making design adjustments. After that, the client informed me that he would not provide these measurements, and we essentially started "shaping" the design without correct initial data.

I tried to work as quickly as possible and provided the first concept within the first two days. It supposedly was liked, but it turned out that the client had not provided more than half of the text. Despite my asking twice what the text should be, these questions were ignored. After the concept was ready, he decided to add the entire volume of text, which meant the design had to be completely redone. If the text had been provided right away, these problems could have been avoided, as it would have been taken into account during the development stage.

Starting Monday, new elements were introduced that were not in the initial brief at all. We added them, and I made adjustments as quickly as possible, explaining why things were done a certain way and why not. The communication was absolutely terrible: the client does not know how to communicate adequately, everything was in a commanding tone, with no respect whatsoever.

We agreed on a timeline of about a week, and after the design was developed and approved, it still needed to be printed and wrapped. That week has essentially passed. I asked for one more additional week, meaning a total of 14 days, to complete the work. In response, I received accusations that I "did not set such conditions" and that all delays were my fault. Meanwhile, I could not get any proper measurements, and on the same day that this message came, just a few messages earlier, the client sent new adjustments and asked to add elements that were not in the initial brief. Essentially, the technical assignment was being invented throughout the week "on the go" and was not provided fully at once.

The file was prepared for printing. Several formats were specified, and since such layouts are usually made in vector, I provided a PDF. The initial brief also stated that PDF, AI, and other formats could be used. The layout was printed, but after printing and wrapping, along with new adjustments, the client informed me that another format was needed, although this was not mentioned in the initial conditions. Because of this, I had to transfer the layout again and redo it: it was initially in Illustrator, then it had to be transferred to Photoshop.

Another problem was that the adjustments were sent not as a list, but one or two at a time. I immediately made them, discussed all points, but after that, new adjustments appeared. Even if I made changes within 20 minutes, the client only responded 2-3 times a day, constantly saying, "I'll look in the evening." This significantly slowed down the work.

In the end: the client does not know what he wants, cannot clearly formulate the brief, responds slowly, makes adjustments chaotically and in stages, which greatly prolongs the process. The communication was condescending, and overall, the work turned out to be very difficult. In the end, there was also blackmail — in order to "close the order," I was demanded to do another round of adjustments after printing, although this was not discussed in the initial conditions.

The client clearly formulated the technical specifications. Was always in touch. I recommend for collaboration.

Everything went very well, clear terms of reference. I recommend for collaboration.