Oleksandra T.

Oleksandra Ta Chan

Kyiv, Ukraine 

LinkedIn:

https://www.linkedin.com/in/oleksandra-ta-chan-3085a7177/

Professional Summary

Strategic and people-oriented Head of Learning and Methodology with over 7 years of experience in Project

Management, Customer Success, and Corporate Learning within tech-driven international environments.

Certified manager skilled in developing learning ecosystems, leading cross-functional teams, and building

frameworks that enhance both team performance and customer experience. Known for combining structure,

empathy, and analytical thinking to help organizations grow through people and knowledge.

Professional Experience

Head of Learning and Methodology — Leafio.ai | July 2025 – Present | Kyiv, Ukraine (Remote)

Leads the Learning & Methodology department, responsible for corporate education strategy, onboarding

systems, and knowledge management across all product modules (Shelf, Inventory, Assortment).

Key Achievements:

• Built a full-scale onboarding system from scratch, reducing new hire adaptation time by 40%.

• Improved employee training quality by 35% through a structured learning methodology.

• Launched a multilingual learning ecosystem (Academy Ocean, Notion, HelpDocs) that boosted engagement

and knowledge sharing.

• Designed standardized learning and certification programs for employees, partners, and enterprise clients.

• Coordinated alignment between Product, Customer Success, and R&D; to translate updates into clear

educational content.

• Oversaw video lessons, guides, and assessments in four languages (EN/UA/RU/ES).

Customer Success / Project Manager — Leafio.ai | February 2023 – June 2025

Managed relationships with enterprise clients from the USA, Canada, and Europe in retail and FMCG sectors.

Enhanced product adoption, drove client success, and optimized customer-facing processes.

Key Achievements:

• Achieved a 98% retention rate and increased customer satisfaction by 30%.

• Reduced support requests by 40% via proactive training materials and process documentation.

• Initiated feature improvement requests that directly influenced product development.

• Designed personalized onboarding frameworks for enterprise customers.

Team Leader, Customer Support — Ensuria | January 2022 – September 2022

Led a support team ensuring high-quality service delivery, mentoring staff, and implementing process

improvements.

Previous Roles

Customer Support Representative — Ensuria | February 2021 – December 2021

Customer Support Representative — Global Bilgi (Ukraine) | November 2020 – February 2021

Customer Support Representative — Teleperformance (Glovo KZ) | September 2018 – November 2019

Provided customer and technical support, resolved complex issues, and contributed to client satisfaction

improvement.

Education

Master’s in Urban Studies and Management — Kyiv School of Economics (Ongoing, 2024–2026)

Bachelor of Management — Igor Sikorsky Kyiv Polytechnic Institute (2020–2024)

Certifications• Certified Manager (CAPM pending) — Project Management Institute (PMI)

• Inventory Management — University of California, Irvine

• Supply Chain Planning — University of California, Irvine

• SIELE Global (Spanish Proficiency) — Instituto Cervantes

Skills

Management & Leadership: Project Management, People Development, Onboarding, Mentorship

Customer Success: Account Management, Product Adoption, Retention Strategy

Methodology & Learning: Instructional Design, Corporate Training, Knowledge Management

Tools: Jira, Asana, Trello, Notion, Zendesk, Redmine, Qlik Analytics, MS Project, Excel (Advanced), SQL

(Basic)

Soft Skills: Empathy, Strategic Thinking, Communication, Conflict Resolution, Cross-functional Collaboration

Languages

Ukrainian — Native

English — B2+

Russian — Fluent

Spanish — B1

Additional Information

• Holder of a valid driver’s license (cars and motorcycles)

• Active member of PMI Ukraine Chapter

• Volunteer experience in STEM ROBOTICA, Run Ukraine, and educational events