Anastasiia Kostyk

The company received many inquiries daily in the Instagram direct messages - from short questions to full applications. Some of the inquiries were processed manually by managers, which resulted in lost time and some potential clients simply not…

In a company with a large sales department, dozens of calls from clients took place every day. Managers actively communicated, but the management was unable to track the quality of each conversation. Analysis was conducted manually, selectively,…