Anastasiia Kostyk
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Kremenchug,
Ukraine
2 months 21 days back
available for hire
age 23 years
on the service 2 years
Rating
Successful projects
Average rating
Language proficiency level
Українська: fluent
English: pre-intermediate
Skills and abilities
Programming
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AI & Machine Learning
from 113 USD for project
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Bot Development
from 113 USD for project
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Data Parsing
from 101 USD for project
Photo, Audio & Video
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Transcribing
from 68 USD for project
Promotion
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Email Marketing
from 113 USD for project
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Lead Generation & Sales
from 113 USD for project
Portfolio
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150 USD AI sales agent
AI & Machine LearningThe company received many inquiries daily in the Instagram direct messages - from short questions to full applications. Some of the inquiries were processed manually by managers, which resulted in lost time and some potential clients simply not receiving a response at the right moment.
To optimize this process, an **Instagram → Make → CRM** integration was set up with connected **ChatGPT chat logic**.
… Now, when a user writes on Instagram, the assistant:
- instantly responds to frequently asked questions;
- clarifies contact details and automatically records them in the CRM;
- adds a source tag (“Instagram”) for convenient tracking;
- in case of a non-standard request - forwards the message to the direct manager or administrator with the appropriate label.
Thanks to this, the system operates **24/7**, not losing any inquiries, while managers receive only those requests that truly need attention.
Already after the first week of operation, it became noticeable that:
- the response to messages became instant - even at night or on weekends;
- the number of manual responses decreased;
- all applications now automatically go to the CRM, where they are easy to work with.
Result: the company received a stable flow of applications without losses, a faster response to client inquiries, and an optimized communication process 24/7.
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100 USD Quality Control Agent
AI & Machine LearningIn a company with a large sales department, dozens of calls from clients took place every day.
Managers actively communicated, but the management was unable to track the quality of each conversation.
… Analysis was conducted manually, selectively, which took a lot of time and did not provide a complete picture.
To improve control, a **Quality Control Agent** was implemented—an automatic system that analyzes each call from the moment it ends to a detailed report.
The agent converts audio to text, identifies key questions and client objections, checks adherence to the script, records "stop" words, and assigns a score for each manager.
All data is automatically stored in the CRM, where the manager can see the employees' ratings and the dynamics of their work.
Additionally, the system generates marketing analytics—collecting recurring questions and client wishes, which are later used to improve the product.
Just two weeks after the launch, the company saw noticeable results:
- the time for call analysis was reduced by 85%;
- the quality of communication among managers improved;
- client satisfaction increased;
- the marketing department received real insights from client conversations.
The agent became an integral part of the daily process, helping the company not only control quality but also understand its clients more deeply.