Professional Summary:

Highly experienced Sales/Customer Care manager in the car and truck heavy duty parts selling industry, construction and interior design related businesses, perfect communication and customer service skills. Well-versed in numerous different programmes as well as CRM systems. Have experience in building the automation chains such as SMS/email follow-up and overall CRM setup including additional API’s and software connections. Fast learner and information developer if the process requires additional research. Built and standardized end-to-end sales processes, covering the full deal lifecycle from initial contact to contract signing including the entire documentation, contracts, and supporting files.

6 years of experience working with the US B2C and B2B market, wholesale distribution companies and dealerships all over the United States. Was a lead of the production team and was in charge of creating and approving the drawings for the project. 

Good at start-ups, one of the first employees starting a new project (becoming a Head of Sales and partially taking over the position of CTO and Project Development Manager), have experience in building and gathering a team (sales dep., accounting, team of designers and technologists, production team). Team player and a good negotiator. Enjoy working with high profile clients and lead the negotiations process.

Experience:

*note: IK Home Pros and wallpanels.com are two subsidiary companies from one owner

“wallpanels.com” - Design and home decoration

• May 2024 - now, Head of sales department + Senior Technical Manager

• Built and led the full sales operation from scratch: strategy, processes, team structure, KPIs, and compensation models.

• Designed and standardized the entire sales funnel (Implemented in CRM)

• Created sales scripts, defined lead qualification criterias and lead scoring.

• Built a cross-functional workflow between sales and marketing to ensure seamless lead handoff and predictable pipeline growth.

• Established development workflows, documentation standards, and QA processes.

• Managed vendors, freelancers, and external dev teams related to the sales process.

• Owned e-commerce platforms (Shopify/WordPress), CRM (GoHighLevel), and internal tools.

• Oversaw integrations with payments, logistics, marketing platforms, and customer support tools.

“IK Home Pros” - Construction, handyman services

• March 2023 - May 2024, sales manager.

• Launched as the sales rep, handling client relations, on-site workers dispatch, and accounting

• Managed customer inquiries and issue resolution during construction and repair projects

• Acted as translator between technicians and clients, improving communication and service

• Trained new hires, developed training materials, and oversaw call quality

• Generated leads through cold/hot calling and supported operational coordination

“Globaltranz” - Brokerage company

• May 2022 - February 2023, broker assistant.

• Served as primary liaison for brokers, clients, and team members to ensure smooth operations

• Managed shipment documentation and compliance across ground, air, and sea transport

• Resolved transportation issues promptly, maintaining high client satisfaction

• Negotiated rates with clients and carriers to balance competitiveness and profit
  
  

“North Coast Auto” - OH, US-based car dealership

• October 2021 - May 2022, sales team member;

• Supported vehicle sales across multiple dealerships, advising on financing and product options

• Guided customers through purchase paperwork, ensuring accuracy and clarity

• Delivered training sessions for Ukrainian and international staff to improve U.S. customer service standards

• Enhanced client experience through clear communication and personalised service

“Express Solutions”

•  October 2020 - October 2021, Logistics manager/dispatcher;

• Managed end-to-end logistics, ensuring timely and smooth shipments and deliveries

• Handled all shipping/receiving documentation in compliance with regulations

• Communicated with drivers to resolve delivery issues and avoid delays

• Collaborated with customer service to address delivery issues and maintain satisfaction

• August 2020 - January 2021, Sales Manager;

• January 2021 - October 2021, Head (Team Leader) of sales team (7 persons)

• Managed B2B wholesale partnerships and direct retail sales, ensuring smooth order fulfilment

• Led a 7-person sales team, boosting performance through goal-setting and regular reviews

• Developed sales strategies with leadership, securing high-value accounts