Customer Experience Mapping

Oleksandra Ta Chan Kyiv, Ukraine LinkedIn: https://www.linkedin.com/in/oleksandra-ta-chan-3085a7177/ Professional Summary Strategic and people-oriented Head of Learning and Methodology with over 7 years of experience in Project Management, Customer Success, and Corporate Learning within tech-driven international environments. Certified manager skilled in developing learning ecosystems, leading cross-functional teams, and building frameworks that enhance both team performance and customer experience. Known for combining structure, empathy, and analytical thinking to help organizations grow…

Hello! At your service — a freelancer with 4+ years of experience working on online projects of varying scale and complexity. During this time, I have participated in dozens of projects, combining customer support, operational assistance, design, and content work. How I can add value to your project: ✅ Customer Support (chat, email, phone) (EN / RU / UA) ✅ CRM and Shopify, managing orders and client data ✅ Data Entry and information structuring ✅ UX/UI design and prototyping of minimalist interfaces ✅ Content creation and text work (RU / UA) I work with international clients and easily adapt…

Responsible and sociable specialist. Quickly adapt to tasks and always bring the work to the end. In my work, I am result-oriented, I value clarity and deadlines. I know how to find a common language with people and create comfortable cooperation with customers. Perform small and medium tasks that require attentiveness, organization and good communication skills. Experience as a team leader in the maintenance and sales department gives me strong skills in the areas of: training staff in sales; working with customer objections; conducting dialogues and business correspondence; monitoring and…

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