Google Spreadsheets
29internal documentation and guidelines,✦ training agents,✦ handling escalated cases,✦ improving response quality and tone of voice.I write clear, structured content - from help articles and templates to polite email replies. I’m fluent in Russian, English, and Estonian, and I understand the human side of communication.I can help with: • Chat & email support• Knowledge base articles & instructions• Virtual assistance (emails, spreadsheets…
Customer Support · Testing & QA
test cases, bug reports, check-list etc); - Knowledge of basic SQL requests; - Understanding of API Testing (Postman); - Understanding of CSS, HTML JSON; - Understanding of client-server architecture; - Understanding of Jmeter performance testing tool; - Bugtracking tools (Jira,Trello); - Experience in testing on websites while studying at Manual QA course; - Windows, MS Office, Skype,Zoom,Discord,Slack,Email Agents, Databox, Google…
Hi! I’m a Virtual Assistant who helps entrepreneurs, bloggers, and teams save time and stay organized.I have experience in data management, client communication, analytics, and project coordination.I’m a fast learner and detail-oriented person who can keep things running smoothly. What I can help you with:managing Google…
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