Customer Support Specialist (CRM & Client Communication) | READ FIRST

Good afternoon.

Thank you for the detailed project description.

We are Ministry of Sales, a company that builds profitable sales departments and implements CRM and AI-driven communication systems for businesses.

We can partially support you with this project.

Specifically, we can automate written customer communication in:
…
• Instagram
• Facebook
• Messengers
• Website chat widgets

Using artificial intelligence and our internal service infrastructure, we can set up a system that:

• Responds to incoming messages quickly and professionally
• Logs and updates CRM automatically
• Creates leads and tracks interactions
• Helps qualify customers before human involvement
• Maintains consistent tone and structured communication

This can significantly reduce manual workload and improve response time and CRM accuracy.

Regarding voice calls and live phone support, we can review our current manager base. If we have available English-speaking managers, we can potentially assign them to your project on a project-based engagement, depending on schedule alignment and availability.

If you are open to combining AI automation for written communication with human support for calls, we would be happy to discuss structure, timing, and scope in more detail.

Looking forward to your response.

Hello,
The project looks interesting.
I am a software developer with 25+ years of experience where most of my life I have been living abroad and working international companies.
I speak and write English fluently.
Feel free to contact me for more details.