EBay Manager (remote) — listings, order and customer support (hourly $3) Personal project

Experience

No previous work experience is required.
The main thing is attention to detail, responsibility, and readiness to learn quickly according to my instructions/templates.
Before starting, there will be a short training and a test task for 1–2 hours.

1) Daily (every day)

1. Orders

   • check new sales, payments, addresses, customer notes

   • mark problematic orders (suspicious address, questions about the product, etc.)

2. Customer messages

   • respond quickly (preferably within 2–6 hours)

   • questions before purchase / after purchase / clarifications on completeness and condition

3. Shipping and tracking control

   • check that each shipped order has the correct tracking added

   • if there is no tracking or it does not match — notify me immediately

4. Problem orders

   • monitor orders at risk: “not received”, “return”, “case opened”, “late shipment”

   • notify me immediately if a case/return/complaint arises

5. Short report to me (once a day)

   • what has been done

   • what is problematic

   • what requires my decision

2) Listings (every day / every other day)

• Creating new listings according to my templates:

  • correct title (up to 80 characters)

  • category, item specifics, condition, shipping

  • description according to my HTML template

  • check photos and order of photos

• Improving existing listings:

  • correct item specifics

  • improve title without spam

  • mark products with problematic price/competition

3) Returns / cases / negative (as they arise)

• Returns: respond quickly, provide instructions, monitor deadlines

• Cases: respond correctly according to the template, do not delay

• Feedback: try to prevent negative feedback in advance and handle negativity carefully

4) 1–2 times a week

• Check Account health / defects / late shipment / cancellations

• List of risks + what needs to be fixed

KPI (how I evaluate work)

• Responses to customers: within 2–6 hours

• Order errors (tracking/addresses/products): 0

• Cases/returns are closed correctly and without delays

• Execution of the listing plan: X new + X improved (to be agreed upon)
  
  
  

• Time control and payment

  Payment is hourly $3/hour. To record the actual time worked, I ask:

  • to include time-lapse screen recording during work (without sound), or use a time tracker with auto-screenshots (by agreement);

  • at the end of the shift, send video/link + short report on what has been done.

• Payment is made based on confirmed time (based on time-lapse/logs) and completed tasks.