EBay Manager (remote) — listings, order and customer support (hourly $3) Personal project

Online Stores & E-commerce — incorrectly specified categories?

25 USD

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Experience

No previous work experience is required.
The main thing is attention to detail, responsibility, and readiness to learn quickly according to my instructions/templates.
Before starting, there will be a short training and a test task for 1–2 hours.

1) Daily (every day)

Orders
- check new sales, payments, addresses, customer notes
- mark problematic orders (suspicious address, questions about the product, etc.)
Customer messages
- respond quickly (preferably within 2–6 hours)
- questions before purchase / after purchase / clarifications on completeness and condition
Shipping and tracking control
- check that each shipped order has the correct tracking added
- if there is no tracking or it does not match — notify me immediately
Problem orders
- monitor orders at risk: “not received”, “return”, “case opened”, “late shipment”
- notify me immediately if a case/return/complaint arises
Short report to me (once a day)
- what has been done
- what is problematic
- what requires my decision

2) Listings (every day / every other day)

Creating new listings according to my templates:
- correct title (up to 80 characters)
- category, item specifics, condition, shipping
- description according to my HTML template
- check photos and order of photos
Improving existing listings:
- correct item specifics
- improve title without spam
- mark products with problematic price/competition

3) Returns / cases / negative (as they arise)

Returns: respond quickly, provide instructions, monitor deadlines
Cases: respond correctly according to the template, do not delay
Feedback: try to prevent negative feedback in advance and handle negativity carefully

4) 1–2 times a week

Check Account health / defects / late shipment / cancellations
List of risks + what needs to be fixed

KPI (how I evaluate work)

Responses to customers: within 2–6 hours
Order errors (tracking/addresses/products): 0
Cases/returns are closed correctly and without delays
Execution of the listing plan: X new + X improved (to be agreed upon)
Time control and payment
Payment is hourly $3/hour. To record the actual time worked, I ask:
- to include time-lapse screen recording during work (without sound), or use a time tracker with auto-screenshots (by agreement);
- at the end of the shift, send video/link + short report on what has been done.
Payment is made based on confirmed time (based on time-lapse/logs) and completed tasks.

Proposals 1 Rejected 1

Oleksandr Bilak

13 0

Budget: 25 USD Deadline: 1 day

Hello, I can perform all the described tasks related to orders, messages, and listings. I will carefully check the details, respond quickly to clients, and manage problematic situations. I have experience in similar work. I am ready to work according to your instructions, learn quickly, and adhere to deadlines and quality requirements.

Could you please let me know the approximate volume of tasks per day and how many hours of work you expect?

Oleksii P.

11 0

Budget: 25 USD Deadline: 1 day

Good day. I am interested in your vacancy. I have experience in this segment (although not on eBay). Write to me, we will try to work together, we will discuss the details, I am constantly available and have internet access.

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Oleksandr Bilak

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Oleksii P.

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