Meta App Review Expert: Obtaining Human Agent Approval for CRM

Budget: 18000 UAH Deadline: 5 days

Well, it's more like this - it's not just about resubmitting the application, but gathering a package so that the Meta reviewer can clearly see the full path of the message in the CRM and in the official client without any guesses. I can take on the audit of the rejection, the editing of the use case scenario, the structure of the screencast, the policy checklist, and the preparation for the resubmission of Human Agent and pages_messaging.

I would estimate the first stage at 18,000 UAH and 5 working days. If after the audit it turns out that the CRM itself or the test roles need to be refined, then it's better to separate that out, because Meta moderation often penalizes not for the code, but for unclear demonstration. I've caught myself on this - a minor inconsistency in the video sometimes costs a week of waiting =)

I would simplify it - first break down the Developer Policy 1.6 rejection into requirements, then gather a new screencast scenario with a manual agent response, delivery confirmation, roles, test accounts, and final text for App Review. We can also check if the existing permissions pages_show_list, instagram_manage_messages, business_management, pages_manage_metadata conflict with the product description.

From your side, access to Meta for Developers, test CRM, test Instagram or Facebook pages, and the previous submission text are needed. Two clarifications - was the rejection only for the video or also for the text description of the permission? And secondly - does the screencast already show the real response from the operator with the CRM and its delivery in Messenger or Instagram?

Similar logic projects
> https://business.ingello.com/forma-crm - CRM and business logic for sales processes
> https://business.ingello.com/platforma - complex platform with roles, cabinets, and integrations
> https://systems-fl.ingello.com/ua - how we approach system development Ingello-- Expand

Budget: 19997 UAH Deadline: 14 days

Good day.

I will set up a correct end-to-end scenario for the resubmission of Human Agent and pages_messaging, including a demonstration of the agent's manual response, delivery of the message to the official Meta client, and full compliance with Use Case Details. I will prepare the correct screencast, test flows, and check compliance with Meta Developer Policy 1.6. I will use Node.js for stable integration and quick refinement of CRM logic to meet review requirements.

I am ready to start now. I would appreciate the collaboration.

Budget: 27000 UAH Deadline: 10 days

I have experience in developing and integrating CRM systems. Your task of obtaining permissions for the Human Agent seems clear. I can provide the necessary support for this integration.

I work at a rate of $15/hour. I would be happy to discuss the project details.

Budget: 20000 UAH Deadline: 30 days

I will set up and record a flawless continuous screencast for your CRM system that clearly demonstrates to Meta reviewers the operation of the Human Agent tag in accordance with policy 1.6.

Did you capture in your previous video a single take without editing the moment when the operator manually responds to the client just outside the standard 24-hour window, and the final delivery of this message in the native mobile app Instagram?

Budget and deadlines will be discussed in private correspondence.

Budget: 18000 UAH Deadline: 7 days

I already have a practically ready approach for such Meta App Review submissions, which can be quickly adapted to your CRM and resubmitted without unnecessary drama. ))

As for the timeline, I would allocate 5-7 days for auditing materials, editing the script, recording a new end-to-end, and preparing an explanation for the reviewer.

Here, it seems the problem is not with the Human Agent itself, but rather that the reviewer did not see the complete chain from the incoming message to the manual response of the agent and delivery to the official Meta client. I would simplify it by gathering the submission script around one very clean case, where the page, Instagram or Messenger, the agent interface in the CRM, the manual response, the 24-hour time logic, and delivery confirmation are visible.

From your side, access to the Meta App Dashboard, test accounts, a test page, the CRM itself, and the previous submission text are needed. It would also be desirable to see the latest screencast and the complete wording of the rejection - without this, the assessment might be a bit like measuring the temperature with a kettle, meaning it’s possible, but better not to do it. =)

I would like to clarify 2 points:
> Is the Human Agent needed specifically for Instagram, Facebook Messenger, or both channels?
> Is the manual action of the operator already shown in your video, rather than an automatic response from the system?

Similar cases:
> https://business.ingello.com/forma-crm - CRM and business logic for the operational work of the team
> https://business.ingello.com/vorfahr - process automation and working with integrations, similar in task type
> https://systems-fl.ingello.com/ua - main page of Ingello for the exchange

Overall, it’s fine, but the submission needs to be carefully repackaged for the reviewer’s eyes, as at Meta, often the most understandable scenario wins, not the smartest system. Expand

Budget: 15000 UAH Deadline: 5 days

Welcome! We are a team of specialists with 4 years of experience in the field of SMM, advertising, and technical integration of Meta tools. Going through App Review often becomes a headache due to formal rejections from moderators, but we know how to successfully resolve this issue. We will analyze your app, clearly outline the business value for Meta of the permissions you need, and prepare the account for moderation according to the latest updates of the 2026 rules. Our skills in project development and management allow us to quickly identify errors in app logic that often lead to rejections. Let us know which permissions or APIs you need to open, and we will immediately get to work.

Budget: 2000 UAH Deadline: 3 days

Hello! Having reviewed your project, I am ready to start working on it. I can offer optimal solutions to achieve the best results.

Budget: 23000 UAH Deadline: 14 days

The task is clear: to redo the screencast and submission under Developer Policy 1.6 to pass moderation on Human Agent after rejection with the wording about non-compliance with the use case.

We have worked with Meta App Review, passed Human Agent, and other sensitive permissions.

Typical reasons for such a rejection include: lack of a complete demonstration of the flow from receiving a message to responding, video edits, lack of evidence that a real person is responding, not showing delivery confirmation in the official Instagram or Facebook. I will rewrite the description according to Meta's requirements, record a new video in the correct format, and prepare a submission that accurately reflects what is on the screen.

Before starting, I will conduct an audit of the current submission and screencast for 1-2 days for free, providing a specific plan on what to change.

Please send the current video and submission text for analysis.