Integration of WhatsApp, Bitrix24 and Kaspi Store for Messaging
1 .The purpose of the project:
Automation of sending messages in WhatsApp to customers who have made a order at the Kaspi Store.Integrate WhatsApp, Bitrix24 and Kaspi Store to synchronize order and status information.Provide the ability for employees to answer customer questions on WhatsApp from Bitrix24.Reporting on sending messages and customer responses.2ndFunctional requirements:
2.1 The sending the messages:
Statements of order:
Acceptance of the order: a template message with the order information.Delivery (intercity): a template message with information about the courier service and track number.Order: a template message with links to the check and a guarantee bill.Personalization of Messages:
Set the customer name into the messages templates.Possibility of adding additional information (e.g., order number, delivery date).2.2 The Integration with the platforms:
The Kaspi Store:
Obtaining information about orders and status.Modification of orders.by Bitrix24:
Imaging WhatsApp messages in CRM.The ability to respond to CRM messages.Formation of reporting.The WhatsApp:
sending the messages.receiving the messages.2.3 The Working with customers:
Image of messages in Bitrix24:
Communications from customers must be displayed in the order cards.There should be the opportunity to review the history of the letter.Answers to Messages:
Responsible employees should be able to respond to customer messages from Bitrix24.It should be possible to use the templates of answers.The reporting:
Reporting by sending messages: the number of messages sent, the number of answers, the number of unreported messages.Delivery of reports on the work of employees: the number of processed messages, the time of response to messages.Discussions and Agreement:
All details of the project, including functional requirements, technical specifications, implementation times and budget, will be discussed and agreed between the Customer and the Provider.The customer will provide the Executive with all the information necessary for the development and implementation of the project.
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