Настройка СервисДеск ITop
Необходимо настроить формирование тикетов из сообщений электронной почты компании в систему СервисДеск. Приложение почту видит, нужно обработать адрес отправителя, тему и тело письма для сопоставления с имеющейся базой и регистрации тикета согласно категории заявки, категории и подкатегории услуги
Образец письма
XXX 1560946: Инцидент. 2 Сентябрь 2020 г. 12:34
От:
ITSupport@
Кому: "sbsd" <sbsd@
ID: 1560946 <|>
DateTime: 02.09.2020 12:34 <|>
Title: Инцидент. <|>
Status: queueContractor <|>
Priority: 1 <|>
Description: Запрос на ремонт
Просьба произвести ремонт - не загружается ОС . г._________, пр- ________. ПБ зона
Отправлено с iPhone <|>
SLA: Инцидент. : Обслуживание Рабочих мест, Устранение мелких неисправностей, замена комплектующих<|>
BranchID: 222<|>
RequestInitiator: ____________________ <|>
Phone: _______ <|>
Comment: Запрос на ремонт Просьба произвести ремонт - не загружается ОС . г.________, пр- т ____________. ПБ зона Отправлено с iPhone <|>
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