Need a Google Partner / specialist to restore an app in Google Play (status Suspended, complaint about

App Development for Android, Apps for iOS (iPhone and iPad) — incorrectly specified categories?

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Need help restoring access to the mobile app in Google Play Console — currently, the status is Suspended due to a copyright infringement complaint.

Brief about the product: mobile game "UA Online" (Google Play, package ID com.ua.online; developer account in Play Console — UAOnline). The game has been on Google Play since June 2025, with a peak audience of over 1 million users.

What happened:

November 5, 2025 — the app was first suspended due to a copyright infringement complaint from a third party. We filed a counter-notice through the official Google Play appeal form — access was restored on January 20-21, 2026.
March 17, 2026 — the app was blocked for the second time, due to a similar type of complaint. In Play Console and in a letter from Google Play Support, the status is "Suspended," with the wording "Issue found: Copyright Infringement," referencing the app's page in the Play Store as the "Affected URL." The app has been blocked for over 4 months now.

What we have already done and what Google responded:

We submitted a counter-notice/appeal through the official Google form (Appeal Web Form) and corresponded with Google Play Support within the open case.
Google informed us that the complainant provided evidence of an open court proceeding in Ukraine regarding this product, and in such cases, the standard automatic renewal after a counter-notice does not apply — Google requests documentary confirmation that this proceeding is closed or resolved in our favor.
Separately, Google pointed out an alternative route — contacting a certified body for out-of-court dispute resolution (under the European Digital Services Act) or going to court.
We sent Google official documents confirming our position via email within the same case — we have not yet received a substantive response regarding the restoration of access.
Importantly: Google's message clearly states that the standard review form is available for 6 months from the date of suspension — that is, approximately until mid-September 2026, after which this channel will close.

The legal details of why this complaint arose are not the subject of this announcement — we will discuss them if necessary in personal communication with responding contractors.

Who we are looking for: a specialist or agency with proven experience working with Google Play Console / Developer Program Policies, ideally — official Google Partner status or experience successfully resolving similar Suspended cases through official Google channels (Appeal Web Form, support for Google Play partners, DSA mechanism, etc.). Collaboration is possible only on behalf of our company and only through official Google channels — no bypass options and no offers like "I have a friend inside Google," such formats do not interest us.

In your response, please briefly describe relevant experience and similar resolved cases (without disclosing confidential information about other clients). We will agree on the price and terms after clarifying the details.

Proposals 2 Discussions 1

Ludwig N.

9 0

Budget: 15000 UAH Deadline: 5 days

Based on the description, the key issue here has already gone beyond Google Play Policy. Google essentially takes the position of "waiting for the court proceedings result," rather than "we will handle the complaint according to our procedure." This means that the resolution lies not in how to properly file an appeal, but in what legal position and evidence you can present to Google regarding the essence of the dispute, which is already a legal, rather than GR/policy, matter. I have experience specifically at this intersection—compliance and legal structuring of the evidence base for communication with platforms when the basis for blocking is tied to an external legal dispute. Before starting, a brief diagnosis (case number, parties, status) is needed to understand what position can realistically be defended. Price: from 15,000 UAH for the analysis and legal strategy stage.

Viacheslav K.

6 0

Budget: 1500 UAH Deadline: 7 days

Good day, Stepan!

I noticed your request regarding the restoration of access to the mobile app in the Google Play Console. This is a complex situation, and I am ready to help resolve it effectively.

Your issue with the repeated Suspended status due to a copyright infringement complaint requires a careful approach. I have experience working with similar cases, particularly with appeals to Google Play, and I understand the specifics of such situations in the context of Ukrainian legislation.

I have several successful cases related to restoring access to apps that may be useful:
- ⭐689% traffic growth in 3 months!⭐ - https://freelancehunt.com/showcase/work/689-prirostu-trafiku-za-misyatsi/1993127.html
- ⭐Traffic growth of 451% in less than a year!⭐ - https://freelancehunt.com/showcase/work/zrostannya-trafiku-na-451-menshe-nizh/1993114.html

To better understand your situation, please clarify:
- What documents have already been sent to Google to confirm your position?
- Have you received specific recommendations from Google Play Support regarding further actions?
- What are the deadlines for resolving the issue?

The cost and timelines depend on the complexity of the situation, particularly the need to prepare documents and communicate with Google. It is important to consider whether lawyers need to be involved to resolve the issue.

At the start, it is important to formulate a clear vision of further actions so that we can plan an effective strategy. I suggest holding a short meeting or correspondence to discuss the details.

I look forward to your response to begin our collaboration.

Stepan Batih
Ternopol, Ukraine

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