Budget: 2000 UAH Deadline: 3 days
The problem you described is most likely related to how TrustShop Global loads the feedback form — perhaps the script loads not immediately or conflicts with Shopify's lazy loading of blocks. Such bugs often manifest exactly during the user's first visit or when content on the page is dynamically updated.
To investigate more precisely, I will need to:
- Check where and how TrustShop is connected (via theme.liquid, through an app block, or a script in the custom HTML block?).
- See if the script loading is blocked due to lazy load or JavaScript errors on the page.
- Clarify which Shopify theme you are using (some custom themes require manual script initialization after content loads).
- Also, tell me if you plan to use this plugin on other pages (for example, in categories or on the homepage).
I can quickly perform a technical audit directly on your live site and suggest a solution. Most often, such issues are fixed through a small script adjustment or manual block initialization.
Please send me the link to the site in private — after that, I will look immediately and suggest a solution. To understand the scope and deadlines, let's get in touch and discuss.
