Main requirements:
1. Chatbot functionality:
✅ Multilingual support – the bot must support English (EN), Polish (PL), Ukrainian (UA).
✅ Consultations on auto parts – assist customers in finding necessary parts by article number, brand, model, year of manufacture.
✅ Delivery information – provide customers with information about delivery times, conditions, and costs.
✅ Payment method information – explain which payment methods are available (credit card, PayPal, bank transfer, etc.).
✅ Automatic FAQ handling – respond to frequently asked questions from customers.
✅ Chat transfer to operator – in case of complex requests, the bot must redirect the conversation to a manager.
2. Technical requirements:
🔹 Integration with the website – the bot must be embedded in the online chat on the website (for example, via WhatsApp API, Facebook Messenger, and embedded chat).
🔹 Machine Learning (ML) – it is preferable to use a AI model that can learn from data and improve responses.
🔹 API support – integration with the website's database to obtain information about products and their availability.
🔹 Flexibility of settings – the ability to edit dialogue scripts and knowledge base.
🔹 Data security – protection of users' personal data, compliance with GDPR requirements.
3. Interface and usability:
🔸 The bot must be friendly and easy to use.
🔸 Support quick buttons (for example, "Check order status", "How to pay?", "Contact manager").
🔸 Visually integrate into the style of the website.
Expected result:
📌 Ready chatbot, integrated into the website, that answers customers' main questions and helps with the selection of parts.
📌 Flexible settings system, allowing updates on product information, delivery, and payment.
📌 Simple admin panel for editing the bot's knowledge base.
Collaboration format:
- Specify cost and deadlines.
- Experience with chatbots and AI is mandatory (work samples are welcome).
We look forward to your proposals! 🚀