Creation of a chat bot in Viber or Telegram

Good day!
I have reviewed your request regarding the creation of a chat-bot (Viber) for automating order confirmations from the website.

Such a scenario is well implemented through the connection website → CRM → bot, where all logic is stored in a single system, rather than scattered across separate services.

I implement similar solutions based on the Planfix platform — this is a CRM and process automation system, in which the bot is part of the business logic, not a separate tool.

How the scenario works:

… 1. The client places an order on the website.
2. The order automatically goes into the CRM as an application or order.
3. The Viber bot, integrated with the CRM, sends a message to the client with options for actions:
– confirm the order
– request a consultation
4. The client's actions are immediately recorded in the CRM:
– the order status changes
– tasks are created for the manager (if a consultation is needed)
– all communication history is saved

Bot capabilities:
interactive buttons (confirm / need consultation)
automatic messages and reminders
transfer of dialogue to the manager if needed
scaling of the scenario (add repeat confirmations, upsell, surveys)

Advantages of the solution:
CRM and bot work as one system
no loss of applications and manual processing of confirmations
managers connect only when it is really necessary
the solution is easy to scale without complete redesign

As a result, you receive not just a chat-bot, but an automated order confirmation process that reduces the workload on the team and speeds up the processing of applications.

I am ready to clarify details about the website, CRM, and desired logic of the scenario and propose the optimal implementation option.

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Good day! I am ready to complete this project. Extensive experience in developing various applications.

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What you will receive:
The client places an order → the bot writes in Telegram with details + buttons "Confirm"/"Need consultation" → status automatically in CRM.
How it works:

Webhook from CRM → the bot sends a message
The client's response updates the order or puts it in the queue for the manager
If the client does not respond within 2 hours — a reminder

Why me:
… I have done this for 3 online stores, My works - Freelancehunt.

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Good day. I specialize in developing complex chatbots in Python. I am ready to implement automation for Viber (and Telegram). However, there is an important technical nuance: regular bots cannot message the client first just by phone number. To avoid connecting expensive business messages, I suggest implementing this through Deep Linking: on the page after the bot is set up, a button needs to be added that will redirect the client to the bot and immediately pass the order ID for verification with the CRM. Let's discuss the details, I have experience in such integrations.

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Hello!

I can implement a bot in Telegram.

The bot integrates with CRM, receives a new order, and automatically messages the client with options:
- confirm the order,
- request a consultation.

The response status is recorded in the CRM, without manual processing.
… Please send me which CRM you are using and an example scenario - I will suggest the optimal implementation and timelines.

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Hello, I will easily create this bot in Telegram, Viber is not easy to create a bot, they do not provide an open API. If you are interested in quality work - write to me.

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Hello! Ready to complete it turnkey. I recommend implementing your task through Telegram, but I can do it both there and here. I guarantee the quality and promptness of the work.

Write to me, I will be happy to collaborate!

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Hello!
I have experience in developing chatbots (Telegram / Viber) in Python, as well as integrations with CRM systems, websites, and databases. I have implemented automation scenarios for order processing, client messaging, and response collection.

Your scenario is completely clear. I can implement a bot (I recommend Viber, if needed — Telegram) that will work as follows:

website → CRM: a new order arrives;

CRM sends the event to the bot (API / webhook);

… the bot automatically messages the client in Viber:

confirm the order;

or request a consultation;

the client chooses an option with buttons;

the result (confirmed / consultation needed) is returned to the CRM;

if necessary — a message to the manager or change of order status.

I can also add:

logging of all actions;

flexible message templates;

reminder if the client did not respond;

scalability to other messengers in the future.

Deadline: 5–7 days
Cost: 6,000–8,000 UAH (depends on the CRM and method of integration)

The code will be clean, with the transfer of rights and the possibility of further modifications.
I am ready to discuss the details of the CRM and API and start working immediately.

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Hello!

I can develop such automation for you, I have experience. I suggest discussing the details in private messages.

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Good day, I have extensive experience in custom development of Telegram bots in Python. I have implemented a personal account solution for contractors with integration with 1C. I also have a case with a Viber bot. For example, I developed a web application for an online coffee shop with a team and connected the Viber bot to the website for notifications regarding incoming orders (I am attaching the project in the bid). I have other Telegram bot cases in my portfolio and can send additional work.

In general, I am ready to take on the task, but I need more details about the technologies used on your website and, most importantly, which CRM you are using? Please send me this information, and I will be able to find the optimal solution for you.

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Hello!
We are working on the development of software, websites, automation systems, and more.

We accept projects for development "from scratch" as well as for technical refinement.
We work with a wide stack: WordPress, Opencart, Shopify, WIX, Python, JavaScript, C++, C#, Unity 3D, SQL, MSSQL, WPF, WinForms.

We have practical experience in:
– system and application programming
– business process automation
… – information security
– technical project management

After project delivery, we provide free technical support for 14 days.

We work quickly, clearly, and results-oriented.
We look forward to collaborating!

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Good day.
I have experience working with CRM.
And I professionally engage in the development of bots for various messengers.
Please send me a private message to discuss all the details of the project, I will be happy to collaborate!

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Good day, I can provide a system for sending and receiving Viber through a private API (no need to pay Viber + client trust). Write to discuss.

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I propose a more comprehensive approach, I will conduct a consultation on how to automatically receive confirmations, I will integrate it into the bot, and I will warm up the leads. According to this principle, leads create repeat orders up to 3 times more often.

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Good day, I have experience working with Python as well as Telegram bots, I can complete everything quickly and efficiently, write to discuss the details.

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Good day!
What is your website written on?
I am ready to discuss the details and complete it.

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Hello, I am ready to implement your bot.
It can be developed in Viber or Telegram, I specialize in both messengers.

I have a large number of cases, over 30k users are already using the bots I have developed.

I am interested in the details, please write to me in private messages.

I will set it up, consult you on the matter, develop and launch the bot + 30 days of free support.
Thank you.

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Hello!
I am ready to implement a chatbot in Viber for automatic order confirmation after they enter the CRM.
I work with integrations website → CRM → messenger and immediately lay down the logic so that the bot not only sends messages but actually relieves the burden from the managers. I propose a clear and understandable scenario: upon a new order, the system automatically sends a message to the client in Viber with buttons "Confirm," "Need Consultation," "Cancel." The client's response is recorded and immediately updates the order status in the CRM.
On my part, I ensure:
accurate integration via API or webhooks (if needed — Zapier/Make);
protection against duplicates and erroneous sends;
logging of client responses;
testing on real cases;
a brief report and instructions after completion.
… I work carefully with details and do not deliver solutions that "work somehow" — it is important for me that the automation is stable and understandable for the business.
I would be happy to discuss your CRM and propose an optimal implementation.

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Hello.

I develop bots for Telegram using NodeJS. I am ready to take on the project. Write to me, we will discuss.

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