### 1.1. Key Concept of the System
The system must perform two main functions:
#### 1. Client Communication Analysis
The AI assistant must automatically analyze all communication in Telegram groups and understand the context of the conversation.
In particular, the system should:
- determine the essence of the client's request;
- identify open and unresolved questions;
- assess the urgency of requests;
- detect risks and potentially problematic situations;
- monitor the fulfillment of agreements;
- track employee promises and their fulfillment;
- control the quality of communication by managers;
- record important events and agreements;
- provide a dashboard for the manager;
- create a structured history of interactions with the client.
#### 2. Providing Quick Feedback to the Client
The system should act as a first-line AI support assistant and provide responses to the client faster than a manager can manually.
The AI assistant must:
- automatically respond to typical client inquiries;
- provide information on product availability;
- communicate prices and commercial information according to set rules;
- inform about the status of invoices, payments, and shipments;
- provide reference information and contacts;
- confirm receipt of client requests;
- inform about the estimated processing time of requests.
For complex or non-standard situations, the system should:
- automatically forward questions to the responsible manager;
- inform the client that their question has been forwarded for processing;
- monitor the manager's response speed;
- inform the manager in case of a delayed response or the emergence of a risky situation.
The main goal is to provide the client with quick and quality feedback while maintaining the manager's control over all client communication.
Desired Technology Stack:
- OpenAI / Claude;
- RAG (Retrieval-Augmented Generation);
- Vector Database;
- Telegram API;
- PostgreSQL;
- LangGraph / LangChain.
Requirements:
A specialist or team with real experience in developing AI Agent systems is needed, capable of working with large volumes of communication, data analysis, and business process automation.
Experience with the following will be an advantage:
- AI assistants;
- corporate chatbots;
- CRM analytics;
- task and communication control systems;
- Telegram bots using LLM models.
Please send examples of completed projects, estimated costs, and timelines for execution.
