Sending messages through BAS to Viber and Telegram
- Sending messages about new orders
- Sending messages about shipping of goods
- Sending messages about planned delivery
- Automation of sending route sheets to couriers
- Automation of sending invoices to clients after delivery
There are already two bots, in Telegram and Viber.
Clients:
Messages to clients should be sent by gradation:
Messages in the bot in Viber or Telegram. If clients are not subscribed to the bots, then first in Viber personally, if not, then in Telegram, if not, then SMS. If there is an email, the message is duplicated to the email.
Couriers:
Messages to couriers are sent through the bot. After placing an order for delivery, sending a route sheet with details (where, to whom, how much cash the client should pay).
After delivery, the courier marks the amount of cash received in the bot and the completion of the delivery.
Then the client should receive an additional invoice.
All messages should be sent through 1C, but they should be visible in the CRM system, as all correspondence is conducted there.
As an option, set up triggers by order statuses for sending messages.
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Are you looking for someone to do this or someone to set it all up for you?
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