AI agent for analyzing phone conversations in CRM

An AI agent for analyzing telephone conversations has been implemented into the CRM system.

After the call ends, the audio recording is automatically saved to the call card. The administrator can launch an analysis by clicking the "AI Call Analysis" button.

Once launched, the agent performs several processing steps:
- receives an audio recording of the conversation
- converts audio into text transcription
- analyzes the dialogue between the client and the employee
- evaluates the conversation according to given criteria
- generates a brief analytical report

The analysis results are displayed directly in the call card and are available to managers and employees.