Automation of a large hotel
The hotel guide, contact us in order to automatize the payment system and set up the recall system.The tasks:
Gathering all contacts into a single base
Accelerate the sales department
Automatizing the forming and filling of documents
Working with the tour agency base.CRM – Analysis and Reporting
The result:
The collection of applications when booking the number on the site and transferring them to Bitrix24: FIO of the customer, the cost of the booked number for a certain period of time, dates of arrival/exit, as well as contact details - phone and email.-Generation of mail and payment link, sending in 2 clicks:
After receiving all the data, the manager contacts the customer and confirms the order.Furthermore, our business process, based on the data from the customer, generates an individual payment link.This payment link was inserted into the mail template, translated into the customer's language of communication and sent to him.The customer received a link to the mail and paid for the reservation.After that, the payment data was received to the processing center and he transferred it back to the CRM through our code.Recommendations of guests:
We then wrote the processor, which is running from the CRM system, and for a certain time before leaving, sends the customer a message with a request to evaluate the quality of the service.Based on the assessment, there are three scenarios:
If the guest appreciated the service high, the system will thank him and ask to leave a review on any convenient service (with links).If the guest assessed the hotel services as intermediate, the system perceives this as a signal to the director to set a task so that he can quickly resolve the situation.If the guest does not leave a feedback before leaving, the system sends a similar request to his email.
Gathering all contacts into a single base
Accelerate the sales department
Automatizing the forming and filling of documents
Working with the tour agency base.CRM – Analysis and Reporting
The result:
The collection of applications when booking the number on the site and transferring them to Bitrix24: FIO of the customer, the cost of the booked number for a certain period of time, dates of arrival/exit, as well as contact details - phone and email.-Generation of mail and payment link, sending in 2 clicks:
After receiving all the data, the manager contacts the customer and confirms the order.Furthermore, our business process, based on the data from the customer, generates an individual payment link.This payment link was inserted into the mail template, translated into the customer's language of communication and sent to him.The customer received a link to the mail and paid for the reservation.After that, the payment data was received to the processing center and he transferred it back to the CRM through our code.Recommendations of guests:
We then wrote the processor, which is running from the CRM system, and for a certain time before leaving, sends the customer a message with a request to evaluate the quality of the service.Based on the assessment, there are three scenarios:
If the guest appreciated the service high, the system will thank him and ask to leave a review on any convenient service (with links).If the guest assessed the hotel services as intermediate, the system perceives this as a signal to the director to set a task so that he can quickly resolve the situation.If the guest does not leave a feedback before leaving, the system sends a similar request to his email.
Ukraine 
Available for hire