Konstantin Kuzmenko
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available for hire
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Successful projects
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Skills and abilities
Programming
Outsourcing & consulting
Portfolio
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Automation of a large hotel
Client Management & CRM
The hotel guide, contact us in order to automatize the payment system and set up the recall system.The tasks:
Gathering all contacts into a single base
Accelerate the sales department
… Automatizing the forming and filling of documents
Working with the tour agency base.CRM – Analysis and Reporting
The result:
The collection of applications when booking the number on the site and transferring them to Bitrix24: FIO of the customer, the cost of the booked number for a certain period of time, dates of arrival/exit, as well as contact details - phone and email.-Generation of mail and payment link, sending in 2 clicks:
After receiving all the data, the manager contacts the customer and confirms the order.Furthermore, our business process, based on the data from the customer, generates an individual payment link.This payment link was inserted into the mail template, translated into the customer's language of communication and sent to him.The customer received a link to the mail and paid for the reservation.After that, the payment data was received to the processing center and he transferred it back to the CRM through our code.Recommendations of guests:
We then wrote the processor, which is running from the CRM system, and for a certain time before leaving, sends the customer a message with a request to evaluate the quality of the service.Based on the assessment, there are three scenarios:
If the guest appreciated the service high, the system will thank him and ask to leave a review on any convenient service (with links).If the guest assessed the hotel services as intermediate, the system perceives this as a signal to the director to set a task so that he can quickly resolve the situation.If the guest does not leave a feedback before leaving, the system sends a similar request to his email.
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Implementation of the production interaction system
Client Management & CRM
Manufacturer of natural cosmetics, online and offline sales, state more than 100 people.The tasks:
Implement the CRM system so that you do not lose customers and set interactions between employees.Control, hiring staff, organizing all processes in the company.The result:
… -Install the portal, chosen the cloud CRM Bidtrix24
Adjusting access and structure of the company.Each employee knows his role and consistency of all processes at his stage.- Adjusted positions, rights and roles of employees
Organize fast communication between all departments and employees within the company.Students recorded a video for employees on the functionality of interaction in the company.Communication within the company has become more simple and understandable.Implementing tasks templates and setting regular reports for department managers.This allowed the department managers to monitor the load of employees, as well as to monitor the process of performing tasks.A aggregator from all sources of communication in the CRM system.Connected all the channels and sources of communication used by the company to the CRM system: telephone numbers, mailboxes, social networks, application forms on the site, telegram and wiber.Implementation of business holidays and hospital processes.The business process has been developed, which accelerates the interaction on receiving holidays and hospitals.Added the notification function to colleagues if the employee is missing.Enter the business process of purchase control.
Organization of the sales department of the online store
All customer contacts to the company we have distributed according to the relevant stages and managers, as well as set the status of leaders and transactions in the CRM client.Robots have been added to the transaction status, they automatically generate accounts, tasks to managers and customer notifications (email/SMS).Customer cards with mandatory fields have been set so that the manager does not forget to fill out anything and for further segmentation of the customer base.Testing and launching
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Automation of the task of sending goods
Client Management & CRM
Our customer is a supplier of female goods on the B2B market.We have developed several solutions to facilitate processes in the company.One of these was the automation of the placement of tasks for the delivery of goods.The tasks:
- Set up the automatic setting of tasks for sending goods to the warehouse;
Automatize the process of verification and confirmation of payment;
… Set the calculation of the delivery date.As a result:
In order to put the task on the shipment of goods, we needed to coordinate the work of 3 departments: sales manager, financier to confirm the availability of payment and warehouse employees.After the manager has placed the account to the customer and transferred the transaction to the next stage of the "transmission", Bitrix automatically puts the task of the finance to control the payment if the payment has arrived, the finance translates the transaction to the next stage and Bitrix automatically puts the task to the staff of the scale.As a result, we found that the system automatically puts tasks to different departments in production, and for users this is not noticeable at all, they simply move the deal on the wheel, while not losing important tasks for different departments.
Activity
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Настройка "Битрикс24" для компании
156 USD
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