Built an HR module directly in the CRM

Pain Points:
1. HR processes were scattered across various services: Hurma, Excel, Telegram, Work.ua, etc.
2. There was no single database of candidates and employees.
3. It was impossible to track hiring effectiveness, employee turnover, or departmental workload.
4. A lot of manual work, loss of information after candidates transitioned to employee status.
5. Each HR system costs a fortune and does not integrate with the CRM used by the rest of the company.

What was done?
1. Built two full-fledged funnels: Candidates and Employees. Set up the logic and business processes that connect these funnels. Reminders for the end of the probation period or the planned start date. Set up automatic transitions between stages and funnels.
2. Made integrations with Work.ua, Robota.ua, and a Telegram bot that automatically communicates with candidates depending on the stage and transmits necessary information to the CRM.
3. Set up analytics (and not just this):
- the number of candidates at each stage
- average time to close a vacancy
- acceptance/rejection rate
- employee turnover by department
- average tenure of an employee

Result:
1. HR works in the same CRM as other departments.
2. Transparent analytics and personnel management in a single system.
3. Savings of $1000+ per month on third-party HR services (Hurma, BambooHR).

#CRM #Creatio #BusinessAnalyst