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  1. Freelancers

Viktoriia Yeroshevska

Offer Viktoriia work on your next project.

Ukraine Kyiv, Ukraine
2 months 29 days back
Available for hire available for hire
age 27 years
on the service 6 months 28 days
  • CRM Creatio
  • telegram bot
Freelancer Viktoriia Y. — Ukraine, Kyiv. Core skill — Client Management & CRM, System & Network Administration

Rating

Successful projects
No data
Average rating
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Rating
193
Client Management & CRM
129 place out of 317
System & Network Administration
169 place out of 588

Language proficiency level

Українська Українська: fluent
Русский Русский: advanced
English English: pre-intermediate

Skills and abilities

Programming

Services

Outsourcing & consulting

Portfolio


  • Built an HR module directly in the CRM

    Recruitment (HR)
    Built an HR module directly in the CRM — example of freelancer's portfolio work in category Recruitment (HR)
    Pain Points:
    1. HR processes were scattered across various services: Hurma, Excel, Telegram, Work.ua, etc.
    2. There was no single database of candidates and employees.
    3. It was impossible to track hiring effectiveness, employee turnover, or departmental workload.
    … 4. A lot of manual work, loss of information after candidates transitioned to employee status.
    5. Each HR system costs a fortune and does not integrate with the CRM used by the rest of the company.

    What was done?
    1. Built two full-fledged funnels: Candidates and Employees. Set up the logic and business processes that connect these funnels. Reminders for the end of the probation period or the planned start date. Set up automatic transitions between stages and funnels.
    2. Made integrations with Work.ua, Robota.ua, and a Telegram bot that automatically communicates with candidates depending on the stage and transmits necessary information to the CRM.
    3. Set up analytics (and not just this):
    - the number of candidates at each stage
    - average time to close a vacancy
    - acceptance/rejection rate
    - employee turnover by department
    - average tenure of an employee

    Result:
    1. HR works in the same CRM as other departments.
    2. Transparent analytics and personnel management in a single system.
    3. Savings of $1000+ per month on third-party HR services (Hurma, BambooHR).

    #CRM #Creatio #BusinessAnalyst

  • Automatic payment verification

    Enterprise Resource Planning (ERP)
    Automatic payment verification — example of freelancer's portfolio work in category Enterprise Resource Planning (ERP)
    Pain Points:
    1. Accountants and managers manually reconciled payments with invoices.
    2. Frequent errors, duplications, missed payments.
    3. A lot of time was spent searching for and verifying transactions.
    …
    What was done?
    1. Created a payment accounting structure linked to deals and invoices in the CRM.
    2. The CRM automatically pulls in a unique code (TIN or account number) into the invoice template created by the manager.
    3. After payment, the CRM automatically receives transaction data: finds the invoice by the note, verifies the amount, updates the payment status.

    Result:
    1. 70-90% of all payments are processed automatically.
    2. Human intervention is only needed in cases of payment errors.
    3. No "stuck" invoices, complete transparency in financial reporting.

    #CRM #BusinessAnalyst #analytics #Creatio

  • Automatic distribution of leads among responsible managers

    Client Management & CRM
    Automatic distribution of leads among responsible managers — example of freelancer's portfolio work in category Client Management & CRM
    Pain Points:
    1. Leads were distributed manually — they were lost or duplicated.
    2. In case of vacations or resignations, clients were left without a responsible person.
    3. There was no control system to track who received how many leads.
    … 4. Some managers were overloaded, while others had no work.

    What was done?
    1. An automated business process for lead distribution in CRM was built.
    2. After creating a new lead, a queue of managers is launched; the system identifies the next one on the list and automatically assigns the lead.
    3. An additional subprocess was implemented to calculate the workload coefficient: it takes into account the number of active deals, unfinished tasks, and the employee's status (on vacation, sick leave, day off, etc.).
    4. Managers who are temporarily not working are automatically excluded from the queue.
    5. When an employee resigns, the system automatically redistributes their clients among active managers.

    Result:
    1. Distribution is fully automated — without human involvement.
    2. No lead is lost; distribution is fair and even.
    3. The company has abandoned manual control and salaries for lead managers.
    4. Client inquiries are processed 3 hours faster.

    #CRM #Creatio #CreatioCRM #analytics #BusinessAnalyst

Activity

  Latest proposals 3
Setting up CRM in the company
338 USD
Implementation and Configuration of CRM Creatio for B2B Trade (Clothing/Shoes)
226 USD
Find a website/system for employee recruitment
370 USD