Contact Center

At the request of the financial institution in 2016, we have been realised and
The software is implemented in the industrial operation of
30 operators with "floating" accounting records with use
Asterisk and VICIdial.
The main goal of creating a contact center was in the calls.
future/existing customers with the possibility of recording calls from them
Further analysis and recovery.
For this purpose we organized a contact center with everyone.
Mobile operators to provide mobile service
Communication on the SIP-trunk principle To make the use of their own work more efficient.
2N StarGate and 2N Voice NextBlue.
In the course of the month, 40 jobs were created, 10 of which were secured.
the necessary equipment for remote work (laptop, 3G modes).
Also during the work on the project was implemented a decision for the collector Contact Center,
for which the process was created using the Operators of the Contact Center "unic" numbers.