Company "AVA-Market" — a retail division of a large agroholding. Engaged in selling feeds and veterinary products for farm animals (pigs, cows, etc.) throughout Ukraine.
Tasks:
1. Implement CRM for handling calls, online orders, and inventory;
2. Automate call center and logistics operations;
3. Build a sales management system from scratch.
What has been implemented:
• Proposed and implemented KeepinCRM;
• Set up funnels for leads, deals, inventory;
• Connected IP telephony for handling incoming and outgoing calls;
• Synchronized CRM with Nova Poshta — generating TTHN, tracking;
• Connected PrivatBank — automatic transaction pulling into CRM;
• Integrated Checkbox for sales fiscalization;
• Integrated with popular marketplaces (e.g., Prom, Rozetka, etc.);
• Configured business processes according to order, payment, and callback logic;
• Conducted training for call center staff and sales department.
Result:
The company completely abandoned Excel. All orders, calls, payments, and shipments are in a single system. Improved lead processing and automated routine processes.
Duration: ~2 months
Format: One-time implementation. The client contacts for support as needed.
Implementation cost:
The project covered CRM implementation for e-commerce, warehouse automation, bank and logistics integrations. The average budget for similar solutions is $2000–4000, depending on the number of sales channels and depth of integrations.
Tasks:
1. Implement CRM for handling calls, online orders, and inventory;
2. Automate call center and logistics operations;
3. Build a sales management system from scratch.
What has been implemented:
• Proposed and implemented KeepinCRM;
• Set up funnels for leads, deals, inventory;
• Connected IP telephony for handling incoming and outgoing calls;
• Synchronized CRM with Nova Poshta — generating TTHN, tracking;
• Connected PrivatBank — automatic transaction pulling into CRM;
• Integrated Checkbox for sales fiscalization;
• Integrated with popular marketplaces (e.g., Prom, Rozetka, etc.);
• Configured business processes according to order, payment, and callback logic;
• Conducted training for call center staff and sales department.
Result:
The company completely abandoned Excel. All orders, calls, payments, and shipments are in a single system. Improved lead processing and automated routine processes.
Duration: ~2 months
Format: One-time implementation. The client contacts for support as needed.
Implementation cost:
The project covered CRM implementation for e-commerce, warehouse automation, bank and logistics integrations. The average budget for similar solutions is $2000–4000, depending on the number of sales channels and depth of integrations.