Oleksandr Linnyk

Kyiv, Ukraine

2 months 24 days back

available for hire

on the service 11 months 20 days

keepincrm

Rating

Successful projects

Average rating

Rating

Client Management & CRM

66 place out of 315

Project Management

78 place out of 544

Language proficiency level

Skills and abilities

Outsourcing & consulting

834 USD
CRM for private dentistry — online appointment booking, inquiry management

Client Management & CRM

Dental clinic "Perlina" — a modern private medical facility in Kyiv region. The clinic has a website, call center, social media pages — but all of this previously operated separately.

The goal was simple:
1. Organize patient records,
… 2. Eliminate double accounting (Excel, notebook, oral agreement),
3. Provide administrators and doctors with a convenient system.

What has been implemented:
• Selected a CRM for processing appointments and calls;
• Connected IP telephony — to avoid missing calls and see conversation history;
• Integrated an IP telephony widget on the website.
• Set up a patient booking funnel with stages: consultation → treatment → follow-up examination;
• Added appointment reminders (SMS/email);
• Organized accounting for repeat visits and loyal clients;
• Trained staff — on how to use the system without fear of “pressing the wrong button.”

Result:
The dental clinic received a simple system that handles all requests: calls, appointments, follow-ups, patient history. Administrators stopped forgetting to send reminders, doctors see who is coming, and the owner can finally view reports.

Duration: ~1 month
Format: Small project (without technical integrations)

Such CRM solutions for small businesses usually cost $700–1200, depending on the number of services, staff, and booking channels.
2705 USD
CRM implementation for "Mini-Agro" — 16 branches, service, visit

Client Management & CRM

Job Description:
Mini-Agro Company is an importer of minitractors from China and India. A network of over 16 branches, service centers and field mechanics throughout Ukraine.

Tasks:
… Choosing and implementing CRM from scratch;
Automation of service, logistics, field trips, and sales;
Building a unified system for service and further scaling to the sales department.

What was implemented:
• We chose a flexible CRM system adapted to the service model;

• Funnels for service, logistics, spare parts, and mechanics were set up;

• IP-telephony + 3mob (call tracking, call control) was connected;

• Implemented business processes to automate tasks and records;

• Mobile work of mechanics via tablets with access to CRM has been established;

• Integration of messengers: Telegram, Viber, WhatsApp;

• Reports and analytics

• Implemented additional scenarios via API (integration with third-party services);

• Training for the entire team: executives, managers, and service workers;

• After stabilizing the service, CRM was scaled to the sales department across all branches.

Result:
The company has completely abandoned Excel. A digital service infrastructure has been built, communication between departments has improved, and productivity and quality of service have increased.

Duration: ~5 months
Format: Ongoing cooperation with the client

Cost of implementation:
Taking into account the company's complex structure, several areas, integrations, on-site format, and staff training, the cost of a similar project usually ranges from $3000 to $5000.
1826 USD
CRM for call center and online sales "AVA-Market"

Client Management & CRM

Company "AVA-Market" — a retail division of a large agroholding. Engaged in selling feeds and veterinary products for farm animals (pigs, cows, etc.) throughout Ukraine.

Tasks:
1. Implement CRM for handling calls, online orders, and inventory;
… 2. Automate call center and logistics operations;
3. Build a sales management system from scratch.

What has been implemented:
• Proposed and implemented KeepinCRM;
• Set up funnels for leads, deals, inventory;
• Connected IP telephony for handling incoming and outgoing calls;
• Synchronized CRM with Nova Poshta — generating TTHN, tracking;
• Connected PrivatBank — automatic transaction pulling into CRM;
• Integrated Checkbox for sales fiscalization;
• Integrated with popular marketplaces (e.g., Prom, Rozetka, etc.);
• Configured business processes according to order, payment, and callback logic;
• Conducted training for call center staff and sales department.

Result:
The company completely abandoned Excel. All orders, calls, payments, and shipments are in a single system. Improved lead processing and automated routine processes.

Duration: ~2 months
Format: One-time implementation. The client contacts for support as needed.

Implementation cost:
The project covered CRM implementation for e-commerce, warehouse automation, bank and logistics integrations. The average budget for similar solutions is $2000–4000, depending on the number of sales channels and depth of integrations.
2254 USD
CRM for electric vehicle importer "4Wheels" — automation, API

Client Management & CRM

Company “4Kolesa” — importer of electric vehicles from China. Has a network of 10 branches, own service station, detailing zones, salons, and the first franchise.

Tasks:
1. Launch CRM and IP telephony from scratch;
… 2. Automate call processing, customer records, service;
3. Build a unified management system for sales, warehouse, service.

What has been implemented:
• Selection and implementation of CRM + IP Telephony;
• Connected 3mob — for call quality control and analytics;
• Automatic creation of leads from calls (incoming, missed);
• Built 3 separate funnels: car sales, service, detailing;
• Configured printed forms, adapted cards to business specifics;
• Implemented non-standard scenarios via API;
• Conducted integrations: PrivatBank, Monobank, CheckBox;
• Use of the "Warehouse" module — for accounting and movement of cars/products;
• Conducted training for managers, salespeople, and service station staff.

Result:
The company has completely abandoned Excel. All processes — in a single system: from the first call to customer service. A reliable foundation has been prepared for franchise scaling.

Duration: ~3 months
Format: Ongoing support
1984 USD
CRM for Minola — sales of household appliances, order automation

Client Management & CRM

Minola — a range of exhaust hoods, stoves, and built-in kitchen appliances, available on marketplaces, online stores, and through dealers. The team faced a challenge: many inquiries from the website, chats, calls, but no system to connect everything.

Before launching CRM, managers worked reactively: some used spreadsheets, some used messengers, some just kept everything “in their head.” Customers got lost, requests were not recorded, and control was conditional.

… I was invited to create a simple, understandable system that would truly work. And so that the team wouldn’t be afraid to use it.

What has been implemented:
• Implemented KeepinCRM — adapted to the brand’s needs;
• Installed a widget on the website — all inquiries are automatically generated as leads in CRM;
• Built a sales funnel with branching for partners and direct clients;
• Connected IP telephony with analytics and automatic lead creation after calls;
• Implemented synchronization logic with marketplaces (orders go directly into CRM);
• Created custom roles for managers, support, and logistics;
• Configured printable forms, instructions, and templates;
• Conducted staff training — to eliminate fear, demonstrate real benefits, and launch the system in actual work.

Result:
CRM became the only place where clients, orders, inquiries, and logistics live. Managers stopped losing requests. Management gained control. Clients received faster responses. And the team gained a tool that simplifies, rather than complicates, work.

Duration: ~2 months
Format: Support upon request

Implementation cost:
The average cost of a similar deployment is $2000–4000, depending on the number of channels, required integrations, and level of automation.
1736 USD
CRM for the Aquila brand — order automation, API integrations

Client Management & CRM

Aquila — is a stylish kitchen appliance with Italian character. Sales are conducted through the official website, individual marketplaces, and partner channels. Customers leave inquiries, call, message in messengers — and all this needed to be consolidated into one system.

I was invited to the project to:
1. eliminate chaos in inquiries,
… 2. create a convenient interface for managers instead of Excel and separate chats,
3. connect the entire online store with delivery, processing, and support services.

What has been implemented:
• Installed and configured KeepinCRM, tailored specifically to Aquila's structure;
• Connected the website widget — all inquiries are automatically generated in CRM;
• Set up the order funnel, including logic for the online store;
• Synchronized CRM with Nova Poshta for automatic generation of waybill numbers;
• Implemented fiscal receipt submission via Checkbox;
• And most importantly — created a series of integrations via API, allowing to connect CRM with platforms that do not have direct support. This block provided the company with flexibility for scaling without changing the entire system;
• Conducted basic team training, adjusted roles and access rights.

Result:
The team received a convenient, streamlined order process. Everything — from inquiry to delivery — goes through one system. Thanks to API synchronization, the company can now scale without re-structuring the business each time.

Duration: ~2 months
Format: One-time project, with support as needed

Implementation cost:
For a brand with online sales, automation, service processing, and custom API — the average budget for such implementations is $2000–3500
2479 USD
CRM for the Perfelli household appliances brand

Client Management & CRM

Perfelli — a well-known Ukrainian brand of kitchen appliances with Italian design. The company's products are sold through an official online store, marketplaces, dealer networks, and service partners. The company also has its own service center and support.

Tasks:
1. Implement a CRM to handle all applications from the website, chats, calls, marketplaces, and the service center;
… 2. Automate the call center, sales, logistics, and service support;
3. Build a unified system for business management with different sales channels.

What has been implemented:
• CRM adapted for e-commerce + wholesale + service;
• Integrated website widgets — all inquiries automatically create leads in CRM;
• Connected IP telephony + 3mob for call recording and analytics;
• Automatic creation of leads from missed calls;

Created separate funnels:
• for retail orders from the website;
• for orders from marketplaces (Rozetka, Allo, Comfy, Epicenter, etc.);
• for processing dealer B2B applications;
• for customer service;

Configured integrations:
• PrivatBank, Mono — payment synchronization;
• Checkbox — automatic creation of fiscal receipts;

Launched modules:
• "Warehouse" — for tracking stock and movements;
• Shipping via Nova Poshta — automatic creation of TTH (waybill);
• Created business processes for internal order logic;
• Conducted staff training (operators, logistics, managers).

Result:
The company has transferred all key processes into a digital system. CRM has become a single management center: from the first call or request to service, logistics, and reporting. Losses reduced, customer processing accelerated, analytics improved.

Duration: ~3 months
Format: Support upon request

Considering the large-scale sales structure (B2C, B2B, e-commerce), integrations with websites, banks, and the service part — the average budget may vary!

Activity

Latest proposals 3	Budget	Added	Proposal
Freelance project 68 USD	68 USD	Jun 2025	concealed
Freelance project 609 USD	609 USD	Jun 2025	concealed
Freelance project 200 USD	200 USD	Jun 2025	concealed