CRM for the Aquila brand — order automation, API integrations

Aquila — is a stylish kitchen appliance with Italian character. Sales are conducted through the official website, individual marketplaces, and partner channels. Customers leave inquiries, call, message in messengers — and all this needed to be consolidated into one system.

I was invited to the project to:
1. eliminate chaos in inquiries,
2. create a convenient interface for managers instead of Excel and separate chats,
3. connect the entire online store with delivery, processing, and support services.

What has been implemented:
• Installed and configured KeepinCRM, tailored specifically to Aquila's structure;
• Connected the website widget — all inquiries are automatically generated in CRM;
• Set up the order funnel, including logic for the online store;
• Synchronized CRM with Nova Poshta for automatic generation of waybill numbers;
• Implemented fiscal receipt submission via Checkbox;
• And most importantly — created a series of integrations via API, allowing to connect CRM with platforms that do not have direct support. This block provided the company with flexibility for scaling without changing the entire system;
• Conducted basic team training, adjusted roles and access rights.

Result:
The team received a convenient, streamlined order process. Everything — from inquiry to delivery — goes through one system. Thanks to API synchronization, the company can now scale without re-structuring the business each time.

Duration: ~2 months
Format: One-time project, with support as needed

Implementation cost:
For a brand with online sales, automation, service processing, and custom API — the average budget for such implementations is $2000–3500