CRM Helper

The technology:
- REST API
- Django
- Django REST Framework
- SocketIO
- Celery
- AWS Cloud

Helper Opportunities for Customers

HELPER is a flexible and customized CRM system.It allows you to create an unlimited number of branches of one salon and manage them independently from each other: to choose different services, individual master’s work schedules, and to manage separate customer bases.Let’s look at the main modules of the service in detail:
Managing a customer base.The company’s customer information is stored in a single database, which can be segmented separately for each branch.At the same time, a individual card is created for each customer, which contains his personal information, history of visits and reviews.Management of staff.The salon administrator can set an individual work schedule for each master, a list of the services offered to them, their duration and cost.The online recording.The recording form works full-time and without the administrator’s involvement.In it, the customer can choose the desired service, master and desired time of visit, after which the information about the new visit will automatically appear in the specialist’s schedule and the user will receive the corresponding message.It is important that this module in real time tracks the schedule of work and the employment of each master, so the salon will never have a deposit.calculation of wages.The salon manager can specify a daily rate for each master, a percentage or a fixed amount for the service provided.After this, the pay will be calculated automatically.Managing the warehouse.The module automates the calculation of the product that is used for the work of the masters or sold in the salon.The Accountant.The interface allows you to manage the financial statements of the salon branches and control all types of expenses.A module for calculation of wages.Management of Loyalty Programs.Using this interface, the salons will be able to conduct flexible and adjusted actions, as well as provide visitors with discount cards.Marketing activities can spread to all customers or their individual categories.The system of notifications.Automatic notifications help the salons to interact more effectively with their customers.For example, with their help you can remind visitors of the time of the visit or notify of the billing of the bonuses.and billing.Module for payment and signature management in CRM HELPER.Here the salon manager can review the transaction history and information about the current tariff plans.Panel of SuperUser Administrators

For CRM HELPER owners, a separate administrator panel with superuser rights has been developed.It is designed to manage the company’s business processes and opens the following possibilities:
Monitoring all active licenses.- A review of the information about each customer - his contact details, the purchased tariff plan and transaction history.- Customer management - Change the date of expiry of the license, blocking access.- Review the CRM HELPER analytical data for the required period.Controls the financial results.- Configuration of notifications for the superuser - for example, about new registrations or the expiry of the license in customers.Adding messages to support.- Configuration of categories of filets for customers.Results

The result of the work was a functional CRM, which automates most routine tasks in the bite industry companies: from customer interaction to stock residues management.To the best results, we have used innovative technologies: the Vue.js reactive framework, capable of processing part of user requests even before they reach the server, Python programming language and Django framework, which ensures maximum stability and productivity.As a result, our customer received a #CRM with a reliable and thoughtful function that can withstand high load that is extremely important for the Saas project.