Development of a B2B CRM system for warehouses and e-commerce
Creation from scratch and full support of a custom CRM system designed for automating business processes of warehouses and online stores.
Tasks I addressed:
Design and strategy: Conducted market research, gathered feedback from potential users, and developed a step-by-step product roadmap.
Development management: Wrote detailed technical requirements (specifications) for all system functions. Managed the full product lifecycle — from concept to successful on-time release.
Implementation and onboarding: Personally conducted consultations and training for clients. Assisted in integrating the CRM into their current realities and building new, more efficient business processes.
Support and development: Ensured uninterrupted operation and development of the system's functionality for almost 3 years based on product metrics and feedback.
Business results:
-30% operational load: Thanks to the automation of routine tasks and effective process structuring within the system, clients were able to reduce the workload on their employees by one third.
High level of loyalty: Clients specifically noted the quality of communication, structured approach to staff training, and deep immersion in their business details.
Key skills in the project: Product Management, Market Research, Roadmap Development, Client Communication, writing specifications, business process optimization.
Tasks I addressed:
Design and strategy: Conducted market research, gathered feedback from potential users, and developed a step-by-step product roadmap.
Development management: Wrote detailed technical requirements (specifications) for all system functions. Managed the full product lifecycle — from concept to successful on-time release.
Implementation and onboarding: Personally conducted consultations and training for clients. Assisted in integrating the CRM into their current realities and building new, more efficient business processes.
Support and development: Ensured uninterrupted operation and development of the system's functionality for almost 3 years based on product metrics and feedback.
Business results:
-30% operational load: Thanks to the automation of routine tasks and effective process structuring within the system, clients were able to reduce the workload on their employees by one third.
High level of loyalty: Clients specifically noted the quality of communication, structured approach to staff training, and deep immersion in their business details.
Key skills in the project: Product Management, Market Research, Roadmap Development, Client Communication, writing specifications, business process optimization.
Odessa 
Available for hire