Development of CRM

The company reached out with the need to systematize work with clients and organize the sales process. Before the implementation of the solution, all information was stored in spreadsheets and messengers, which complicated the control of deals, communication history, and the effectiveness of managers.

It was decided to create an internal CRM system adapted to the business processes of the company. During the work, an analysis of the team's needs was first conducted: the structure of the client base, stages of deals, and user roles in the system were defined. Based on this, the logic of the CRM was formed. The CRM was developed in the form of an internal web interface so that employees could work with it from any computer without the need to install additional software. After the development was completed, the system was tested, errors were fixed, and it was prepared for use by the team.

As a result, the company received an internal tool for centralized management of the client base, sales control, and increasing the efficiency of managers' work. The total cost of project implementation amounted to 60,000 UAH.