Development of a Telegram bot for managing applications and services
Project goal:
Creation of a Telegram bot for automating the processing of applications, providing services, and communicating with users. The bot is developed for a company that provides services in the housing and communal services sector and additional services.
Main functions of the bot:
Main menu: Emergency situations, Payment, Order a call, Additional services, Housing equipment.
Emergency situations: The user fills out a form with the following data: Full name, address, contract number, description of the problem. After submitting the form, the user receives a message: "Your request has been recorded and will be reviewed within the working day." The application is sent to the technical chat and to the email.
Order a call: The user fills out a form: subject of the request, message, contact number, preferred time for the call. The manager receives a message in Telegram and will call the client back.
Additional services: A list of services that can be offered to users.
Housing equipment: The user selects a housing complex from the list (for example, Tetris Hall, Faina Town, etc.). For each housing complex, there is a list of products that can be managed through Google Sheets. The ability to leave a request to order a product.
Payment: The user selects the type of payment: Individual entrepreneur to individual entrepreneur or from individual entrepreneur to individual entrepreneur. Receives payment details or a payment link.
Technical details:
Development platform: The bot is developed on the SendPulse platform, which allows for quick implementation of functionality and easy integration with other services.
Database: Google Sheets is used to store data about applications, products, and services.
Automation: Applications are automatically sent to the technical chat and to the email. Automatic removal of users from the system is set up after a certain period.
Advantages of the solution:
Speed of implementation: The bot was developed in 3 days.
Ease of management: Easy to edit functionality through the SendPulse platform.
Automation: Reduced workload on managers due to automatic processing of applications.
Flexibility: Ability to add new services and products through Google Sheets.
Client feedback:
"A specialist in their field. It was a pleasure to work with them!"
Hashtags:
#TelegramBot #SendPulse #Automation #ApplicationManagement #HousingAndCommunalServices #Freelance #Portfolio
Creation of a Telegram bot for automating the processing of applications, providing services, and communicating with users. The bot is developed for a company that provides services in the housing and communal services sector and additional services.
Main functions of the bot:
Main menu: Emergency situations, Payment, Order a call, Additional services, Housing equipment.
Emergency situations: The user fills out a form with the following data: Full name, address, contract number, description of the problem. After submitting the form, the user receives a message: "Your request has been recorded and will be reviewed within the working day." The application is sent to the technical chat and to the email.
Order a call: The user fills out a form: subject of the request, message, contact number, preferred time for the call. The manager receives a message in Telegram and will call the client back.
Additional services: A list of services that can be offered to users.
Housing equipment: The user selects a housing complex from the list (for example, Tetris Hall, Faina Town, etc.). For each housing complex, there is a list of products that can be managed through Google Sheets. The ability to leave a request to order a product.
Payment: The user selects the type of payment: Individual entrepreneur to individual entrepreneur or from individual entrepreneur to individual entrepreneur. Receives payment details or a payment link.
Technical details:
Development platform: The bot is developed on the SendPulse platform, which allows for quick implementation of functionality and easy integration with other services.
Database: Google Sheets is used to store data about applications, products, and services.
Automation: Applications are automatically sent to the technical chat and to the email. Automatic removal of users from the system is set up after a certain period.
Advantages of the solution:
Speed of implementation: The bot was developed in 3 days.
Ease of management: Easy to edit functionality through the SendPulse platform.
Automation: Reduced workload on managers due to automatic processing of applications.
Flexibility: Ability to add new services and products through Google Sheets.
Client feedback:
"A specialist in their field. It was a pleasure to work with them!"
Hashtags:
#TelegramBot #SendPulse #Automation #ApplicationManagement #HousingAndCommunalServices #Freelance #Portfolio
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