Information system of the customer about changing the phone number.

Solution of task! Our customer was required to have an efficient system of automation of notifications about changing the employee’s phone number. When trying to call the old number the customer was informed that the number was changed and there was no radio connection over it. At the same time, the customer received a SMS notification about changing the number of the employee, which indicated a new number.

The employee, in turn, received a notification of the customer’s call to the old number, whether it via Telegram, if connected to the bot, or SMS. If the customer has called more than 2 times, the SMS was not sent, but the employee was still receiving notifications via Telegram or by email.

This system guarantees the rapid and accurate information of all stakeholders about the changes in the contact information of the employee. Comfort and efficiency in one solution.