Introduction to Bitrix24 tourist store

The customer came with the task of keeping a single customer base and tracking analytics on the internet store.The customer clearly understood that he needed to systematize his business.At the business training consultant at TOC recommended to contact our company.First, the problem of the sales department was resolved.The difficulty of the project was the absence of the employee or the unit responsible for the online store.The Director of the Company took the course Effective Manager.The completed work:
1 .Distribution of access rights to data in accordance with official duties.2ndConfiguration of leads and leads and transactions stages.ThreeCreate and set a list of sources from which the Customer receives requests from customers.4 .Configuration of email exchange from CRM employees' e-books.and 5.Create additional fields in CRM objects (leads, transactions, contact cards and companies) to segment the customer base and get the right analysis.6 .Connecting open lines to Bitrix24 (Viber, Facebook: Message, Facebook: Comments).7 .Configuration of 3 multi-walls in CRM Bitrix24.(Support of online store and B2B and retail)
8 .Configuring CRM reports in the reporting designer.The 9.Connecting and setting the IP phone of Binotel.The 10.Working Groups for CRM Marketing
11 of 11.Connecting the widget to the site
The achieved results:
All communication with customers is carried out in Bitrix24:
- the IP phone is connected to Binotel and all calls are made from the customer card.- Connected mail all the correspondence with the customer is displayed in Bitrix24,
- open lines are connected and all emails get from Viber, Facebook: Message, Facebook: Comments on B24
The analysis is carried out, the sources of the leads are seen.The company is very well using the CRM marketing tool, sending messages, offering customers participation in a variety of events.